Urgent! Customer Support Manager (On-Site) Job Opening In CHARLOTTE – Now Hiring SPAR
**Overview**
**Customer Support Manager (On-Site)**
**About SPAR**
SPAR is a global leader in consumer solutions, proudly partnering with top-tier CPG brands and Fortune 100 retailers across 10 countries.
As we continue to grow, we’re expanding our Team with passionate professionals who are ready to make an impact.
If you thrive in a fast-paced environment, enjoy solving problems, and are driven by operational excellence—we want to hear from you!
**Why SPAR?**
+ _Work Environment:_ In-office position based in Charlotte, NC
+ _Competitive Pay:_ We recognize and reward your expertise
+ _Robust Benefits:_ Medical, Dental, Vision, Life Insurance & more
+ _Retirement Options:_ 401(k) and Roth plans to help you plan ahead
+ _Generous PTO:_ Maintain work-life balance with paid vacation and personal time
+ _Career Growth:_ Ongoing learning and development opportunities
+ _Inclusive Culture:_ Join a collaborative, diverse team committed to innovation and respect
**What You'll Do**
The Customer Support Manager plays a crucial role in delivering high-volume travel coordination and customer service for SPAR Marketing Force, Inc.
This position entails managing a team that has multiple responsibilities, including travel booking, call center, field quality control initiatives, and invoicing.
Duties involve all aspects of managing the team including attendance and time off, scheduling, training, and assigning tasks to maximize productivity and efficiency.
**Key Responsibilities:**
+ Lead and manage a team of 7–10 hourly employees, approving time and time off, providing coaching, support, and performance feedback.
+ Oversee wide-scale travel bookings within budget, while ensuring accuracy and timely arrangements.
+ Supervise customer and client support operations in a phone center environment to maintain service quality.
+ Coordinate employee mailings, communications, and related administrative tasks.
+ Manage quality control team on large-scale projects to ensure compliance with company and client standards.
+ Run reports to evaluate field costs and team output and use data learnings to form or amend team initiatives.
+ Collaborate with leadership to create budgetary targets, streamline processes, improve customer satisfaction, and achieve organizational goals.
**What You Bring**
+ The ideal candidate thrives under pressure, is highly organized, and can multitask effectively in a fast-paced environment.
+ Experience booking travel (hotel, car rental, and airline).
+ Experience with retail merchandising and planograms.
+ Excellent verbal and written communication.
+ Strong customer service background.
+ Quickly adapt and solve problems proactively.
+ Weekend availability when needed.
**Ready to Make an Impact?**
Join SPAR and be part of a high-performance payroll team where your work directly supports our people and fuels our success.
We’re building the future—together.
**Apply now and help shape what’s next!**
DISCLAIMER: The preceding description is not designed to be a complete list of all duties and responsibilities required.
SPAR has over 50 years of experience in retail and consumer goods, serving some of the world's best companies.
We offer end-to-end services to ensure our client's product is available and presented most compellingly.
We focus on our client's return on investment (ROI) by applying our unique software solutions, experienced resources, and passion for results.
SPAR provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
SPAR prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
In addition to federal law requirements, SPAR complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities.
Improper interference with the ability of SPAR's employees to perform their job duties may result in discipline up to and including discharge.
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**Job Locations** _US-NC-CHARLOTTE_
**Location : City** _CHARLOTTE_
**_Location : State/Province_** _NC_
**_Location : Postal Code_** _28203_
**_Location : Country_** _US_
**ID** _2025-130386_
**Type** _Regular Full-Time_
**Category** _Administrative/Clerical_
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Unlock Your Customer Support Potential: Insight & Career Growth Guide
Real-time Customer Support Jobs Trends in CHARLOTTE, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Support in CHARLOTTE, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 106418 jobs in United States and 559 jobs in CHARLOTTE. This comprehensive analysis highlights market share and opportunities for professionals in Customer Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! SPAR is currently hiring and seeking a Customer Support Manager (On Site) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Support Manager (On Site) Jobs CHARLOTTE.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SPAR adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Support Manager (On Site) Jobs United States varies, but the pay scale is rated "Standard" in CHARLOTTE. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Support Manager (On Site) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Support Manager (On Site) interview at SPAR, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the SPAR's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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