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Urgent! Customer Support Representative-II Job Opening In San Francisco – Now Hiring Abacus Service Corporation

Customer Support Representative II



Job description

Client

DoorDash



Title

Customer Support Representative-II



Location

HQ, USA, CA, San Francisco, 2nd St



Description

Title: Customer Service Representative Location: Remote, any time zone Description: We're seeking a Customer Service Representative to support both our restaurant partners and Dashers with fast, empathetic, high-quality service.

Job Role: You'll triage and resolve inbound inquiries across channels (chat, phone, email) and escalate to specialized teams when needed.

You'll also drive outbound communications and proactive updates during incidents, delays, and product changes.

In real time, you will monitor live deliveries, intervene to unblock orders, and exercise judgment on when to "make good for customers or partners.

You'll analyze patterns, document root causes, and recommend policy or workflow changes to reduce repeat issues.

Over time, you'll design and operationalize scalable processes, playbooks, macros, and tooling requests that uplevel our support operation.

Success looks like faster resolution times, improved CSAT/partner satisfaction, and fewer escalations through smarter systems.

Requirements: Ideal candidates bring crisp written and verbal communication, calm decision-making under pressure, comfort with data/SQL or dashboards, and a bias toward ownership and continuous improvement.



Classification

TAC: Temporary Agency Worker



Remote Work Address

-



Remote Address Time Zone

-



Holiday Schedule

-



Work Schedule

-



Start Date

Sep 8, 2025



End Date

Dec 31, 2025





Business Unit

Marketplace



Account (GL Number)

8100 Contractors



Market

CORP



Workday Access - Posting

Yes



Business Need

Increase in Workload



Primary Hours

Standard Business Hours



Allow for Remote

Yes



Requisition Process Type

Standard



Job Posting Rejected

N/A



Job Posting Rejected by PMO

N/A



Job Posting SLA Classification

LI/Customer Service



Laptop

No



Requisition Reason

Original|Open Position



Intake Call Completion Date

2025-08-28T08:00:00.000


Required Skill Profession

Information And Record Clerks



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    Unlock Your Customer Support Potential: Insight & Career Growth Guide


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