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Urgent! Customer Support Representative (Remote) Job Opening In Seattle – Now Hiring ECP
ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents.
ECP is used in over 6,500 communities around the world.
We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products.
As a Customer Support Representative, you will provide customer service over the phone, through email, and ECP’s ticketing system via remote connection.
+ Provide support to ECP’s end users as the first point of contact for questions, troubleshooting, and any issues that may arise
+ Follow best practices for resolving tickets with customers by:
+ Clarifying the customer’s reason for a support request
+ Determining the cause of any problems
+ Selecting and explaining the best solution to solve the problem
+ Expediting correction or adjustment
+ Following up to ensure resolution
+ Maintain customer records by updating account information in HubSpot
+ Follow best practices for documentation in ECP’s ticketing system
+ Contribute to company-wide initiatives such as adopting new technologies, updating product documentation, and providing support for launching new products
+ Become a product expert, be someone your teammates can turn to, provide product enhancement ideas to our Product Management team
+ Contribute to team goals by accomplishing related tasks accurately and in a timely manner
+ Participate in ECP’s rotating on-call schedule, to ensure our customers receive support if needed after standard business hours
+ Consistently meet performance metrics and KPIs
Requirements
+ Customer Service Experience
+ Software experience, experience with eMARs, EHRs or other healthcare-related technologies is preferred
+ Strong problem-solving capabilities
+ Excellent verbal and written communication skills
+ Bachelor or Associate's degree preferred
+ A remote work environment that is compliant with cybersecurity and other company workplace policies
+ Work Hours / Schedule:
+ The regular work hours will be 10:30 am CT (8:30 am PT, 9:30 am MT, 11:30 am ET) to 7:00 pm CT (5:00 pm PT, 6:00 pm MT, 8:00 pm ET), Monday through Friday.
+ Support team members are required to participate in the on-call/after-hours rotational schedule
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Unlock Your Customer Support Potential: Insight & Career Growth Guide
Real-time Customer Support Jobs Trends in Seattle, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Support in Seattle, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 104933 jobs in United States and 384 jobs in Seattle. This comprehensive analysis highlights market share and opportunities for professionals in Customer Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! ECP is currently hiring and seeking a Customer Support Representative (Remote) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Support Representative (Remote) Jobs Seattle.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ECP adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Support Representative (Remote) Jobs United States varies, but the pay scale is rated "Standard" in Seattle. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Support Representative (Remote) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Support Representative (Remote), consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Support Representative (Remote) interview at ECP, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the ECP's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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