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Urgent! Customer Support Specialist I Job Opening In East Lansing – Now Hiring Vertafore

Customer Support Specialist I



Job description

Looking to start your career in Technology?

We have opportunities right here in mid-Michigan! 
Vertafore is looking for talented people to join our team in Michigan.

Our dynamic environment provides professional development, fast upward mobility, and exposure to the latest and greatest in technology.


Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry.

Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.

Our mission is to move InsurTech forward by putting people at the heart of the industry.

We are leading the way with product innovation, technology partnerships, and focusing on customer success.

Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.


We are headquartered in Denver, Colorado, with offices across the U.S., including East Lansing, Michigan – we are minutes from Michigan State University, Lansing Community College, and Cooley Law School!


Vertafore is a Flexible First working environment which allows team members to work from home as often as you’d like, while using our offices as a place for collaboration, community, and teambuilding.

There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities.


JOB DESCRIPTION


Customer Support Specialists serve as the face of Vertafore and focus on the customer experience by identifying and resolving technical and non-technical product issues and questions.


Core Requirements and Responsibilities:


· Provides the highest level of customer support to our Industry customers.


· Uses job aids to resolve issues and answers non-technical and technical questions regarding our software products and services.


· Documents customer cases using customer relationship management system.


· Processes daily tasks with a high level of accuracy and productivity to meet performance metrics.


· Supports Agency, Carrier, Provider as well as Individuals and is enabled in all phone queues.

We promote from within so we want every new employee to have the following fundamental skills:


· Effective communicator (written and verbally)


· Organized and can complete tasks with a high level of accuracy and productivity to meet performance metrics and deadlines


· Tech-savvy and basic knowledge of MS Office


· Can pick up new skills quickly


· Demonstrates regular and reliable attendance


No experience is required.

We’ll provide you with an effective onboarding program and when you are ready, we’ll offer ongoing development opportunities to prepare you to become our next generation of critical talent for other positions across our business.

We also offer tuition reimbursement!


Additional Requirements and Details: 

• Travel not anticipated.

• Ability to work remote with a stable internet connection on an as needed basis

• Located and working from an office location (when required) 

• Occasional lifting and/or moving up to 10 pounds.



• Frequent repetitive hand and arm movements required to operate a computer.


• $36400 / year

• WFH Flexible

• #LI-Hybrid

Why Vertafore is the place for you: *Canada Only

  • The opportunity to work in a space where modern technology meets a stable and vital industry
  • Medical, vision & dental plans
  • Life, AD&D
  • Short Term and Long Term Disability
  • Pension Plan & Employer Match
  • Maternity, Paternity and Parental Leave
  • Employee and Family Assistance Program (EFAP)
  • Education Assistance
  • Additional programs - Employee Referral and Internal Recognition
  • Why Vertafore is the place for you: *US Only

  • The opportunity to work in a space where modern technology meets a stable and vital industry
  • We have a Flexible First work environment! Our North America team members use our offices for collaboration, community and team-building, with members asked to sometimes come into an office and/or travel depending on job responsibilities.

    Other times, our teams work from home or a similar environment.

  • Medical, vision & dental plans PPO & high-deductible options
  • Health Savings Account & Flexible Spending Accounts Options: Health Care FSA Dental & Vision FSA Dependent Care FSA Commuter FSA
  • Life, AD&D (Basic & Supplemental), and Disability
  • 401(k) Retirement Savings Plain & Employer Match
  • Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance
  • Parental Leave & Adoption Assistance
  • Employee Assistance Program (EAP)
  • Education & Legal Assistance
  • Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness
  • Commuter Benefits (Denver)
  • The selected candidate must be legally authorized to work in the United States.





    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.

    They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions.

    In addition, this document does not create an employment contract, implied or otherwise, other than an at will relationship.





    Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

    The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics.

    Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.


    The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance.

    Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.


    Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire.


    Vertafore is a drug free workplace and conducts preemployment drug and background screenings.


    Required Skill Profession

    Information And Record Clerks



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      Unlock Your Customer Support Potential: Insight & Career Growth Guide


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