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Urgent! Customer Support Supervisor Job Opening In Lubbock – Now Hiring Johnson Controls
Build your best future with the Johnson Controls team
As a global leader in inquisitive, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.
Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe.
You will have the opportunity to develop yourself through substantial work projects and learning opportunities.
We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.
Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
What we offer
Competitive wages
Paid vacation/holidays/sick time - 15 days of vacation first year
Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
Extensive product and on the job/cross training opportunities
Outstanding resources with encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
What you will do
As a Customer Support Specialist, you will be in the office 3 days per week and 2 remote supporting the US, Canada, and Latin America and your hours will vary depending on what region you will be supporting.
You will execute all administrative tasks relating to the Johnson Controls Fire Suppression parts and product and positively interact with customers both verbally and written.
Part of your day-to-day tasks include:
Supervise a team of 5-10 people
Handle escalated customer complaints
Create SOPs to maintain backlog at a healthy level
Maintain SLA of 30 day max for open cases
Keep backlog for both WM and SPH teams under 300 cases
Review and close disputes with collections team
Follow up and coordinate internal resolution to customer complaints
Handle RMA credits
Manage Metrics
Supervise cases in Salesforce.com
What you will need
Required
University degree or equivalent combination of education and experience
3 years of supervisory experience
Minimum of 2 years CRM experience with Salesforce.com, SAP and/or JD Edwards
Must demonstrate a customer service focus with a strong orientation for sensitivity and professionalism when handling customer calls, questions, and concerns.
Experience prioritizing and carrying out multiple assignments effectively and concurrently
Excellent problem-solving skills
Ability to demonstrate proactive behavior
Adept to working in a fast paced, team-oriented environment with quickly changing priorities
Exhibits active listening skills
Attention to detail
Strong computer skills including proficiency with Microsoft Office suite of products
Preferred:
Previous experience leading a remote team
#LI-Hybrid
HIRING SALARY RANGE: $73,000-91,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package.
For details, please visit the About Us tab on the Johnson Controls Careers site at
Johnson Controls International plc.
is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.
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Unlock Your Customer Support Potential: Insight & Career Growth Guide
Real-time Customer Support Jobs Trends in Lubbock, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Support in Lubbock, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 104987 jobs in United States and 65 jobs in Lubbock. This comprehensive analysis highlights market share and opportunities for professionals in Customer Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Johnson Controls is currently hiring and seeking a Customer Support Supervisor to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Support Supervisor Jobs Lubbock.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Johnson Controls adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Support Supervisor Jobs United States varies, but the pay scale is rated "Standard" in Lubbock. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Support Supervisor typically include Supervisors Of Office And Administrative Support Workers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Support Supervisor, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Support Supervisor interview at Johnson Controls, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Johnson Controls's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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