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Customer Support Supervisor Job Opening In Lubbock – Now Hiring Johnson Controls


Job description

Build your best future with the Johnson Controls team

As a global leader in inquisitive, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.

Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe.

You will have the opportunity to develop yourself through substantial work projects and learning opportunities.

We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

  • Competitive wages

  • Paid vacation/holidays/sick time - 15 days of vacation first year

  • Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one

  • Extensive product and on the job/cross training opportunities

  • Outstanding resources with encouraging and collaborative team environment

  • Dedication to safety through our Zero Harm policy

  • What you will do

    As a Customer Support Specialist, you will be in the office 3 days per week and 2 remote supporting the US, Canada, and Latin America and your hours will vary depending on what region you will be supporting.

    You will execute all administrative tasks relating to the Johnson Controls Fire Suppression parts and product and positively interact with customers both verbally and written.

    Part of your day-to-day tasks include:

  • Supervise a team of 5-10 people

  • Handle escalated customer complaints

  • Create SOPs to maintain backlog at a healthy level

  • Maintain SLA of 30 day max for open cases

  • Keep backlog for both WM and SPH teams under 300 cases

  • Review and close disputes with collections team

  • Follow up and coordinate internal resolution to customer complaints

  • Handle RMA credits

  • Manage Metrics

  • Supervise cases in Salesforce.com

  • What you will need
    Required

  • University degree or equivalent combination of education and experience

  • 3 years of supervisory experience

  • Minimum of 2 years CRM experience with Salesforce.com, SAP and/or JD Edwards

  • Must demonstrate a customer service focus with a strong orientation for sensitivity and professionalism when handling customer calls, questions, and concerns.

  • Experience prioritizing and carrying out multiple assignments effectively and concurrently

  • Excellent problem-solving skills

  • Ability to demonstrate proactive behavior

  • Adept to working in a fast paced, team-oriented environment with quickly changing priorities

  • Exhibits active listening skills

  • Attention to detail

  • Strong computer skills including proficiency with Microsoft Office suite of products


  • Preferred:

  • Previous experience leading a remote team

  • #LI-Hybrid

    HIRING SALARY RANGE: $73,000-91,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package.

    For details, please visit the About Us tab on the Johnson Controls Careers site at

    Johnson Controls International plc.

    is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

    Required Skill Profession

    Supervisors Of Office And Administrative Support Workers


    • Job Details

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    Unlock Your Customer Support Potential: Insight & Career Growth Guide


    Real-time Customer Support Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Support in Lubbock, United States, highlighting market share and opportunities for professionals in Customer Support roles.

    103200 Jobs in United States
    103200
    65 Jobs in Lubbock
    65
    Download Customer Support Jobs Trends in Lubbock and United States

    Are You Looking for Customer Support Supervisor Job?

    Great news! is currently hiring and seeking a Customer Support Supervisor to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Johnson Controls adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Customer Support Supervisor Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Lubbock. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Customer Support Supervisor?

    Key qualifications for Customer Support Supervisor typically include Supervisors Of Office And Administrative Support Workers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Customer Support Supervisor?

    To improve your chances of getting hired for Customer Support Supervisor, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Customer Support Supervisor Job Success

    Johnson Controls interview tips for Customer Support Supervisor

    Here are some tips to help you prepare for and ace your Customer Support Supervisor job interview:

    Before the Interview:

    Research: Learn about the Johnson Controls's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Customer Support Supervisor interview at Johnson Controls, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Johnson Controls's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for Customer Support Supervisor Positions

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