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Urgent! Customer Value Manager Job Opening In Austin – Now Hiring Snow



Job description

Job Description

Manage and develop a designated set of key customers to ensure these customers achieve their desired outcomes and have the best in class experience in partnering with Snow.

Maximize customer retention and advocacy and drive product adoption and expansion.

Building and maintaining trusted advisor status with customers.

  • The CVM is responsible for developing a deep understanding of each customer's business needs, goals, and challenges, and building trust and rapport with key stakeholders within the customer organization.

  • Ensuring customers are evangelist for Snow Software

  • The CVM is responsible for ensuring that customers are satisfied with the company's products or services and that their expectations are met and exceeded.

    This involves monitoring customer feedback and resolving any issues or concerns that arise.
  • Motivate our Customers to join our Customer Advocacy and Beta programs and proactively arrange bi-directional feedback between Customer and Snow product teams.
  • Driving customer realization of outcomes

  • The CVM is responsible for helping customers to use the company's products or services effectively and achieve their desired outcomes.

    This involves providing training and support, sharing best practices, and helping customers to develop and implement effective strategies.
  • Identifying opportunities for growth.

  • The CVM is responsible for identifying opportunities to upsell or cross-sell additional products or services to customers based on their needs and goals.
  • Collaborating with internal teams.

  • The CVM is responsible for identifying opportunities to upsell or cross-sell additional products or services to customers based on their needs and goals.
  • Predictability and risk management

  • Responsible to diagnose program risks and take action to solve or mitigate such risks, including watchlist process and customer adoption of Snow best practices where applicable.
  • This requires leadership for implementing cross functionally agreed risk mitigation plans, that outline tasks, timeline and responsibilities to bring the customer back in BAU state to ensure in-time renewal.
  • Developing and implementing customer outcome plans

  • The CVM is responsible for developing and implementing customer outcome plans that align the customer's goals, strategies, and metrics to move from value identified to value delivered.
  • Planning and running effective QBRS with the relevant stakeholders from the customer, partner and Snow.
  • Establish where possible Executive interlock between Snow and the customer on theatre level.
  • Qualifications

  • Excellent customer relationship skills and able to have conversations with both individual contributors but also able to discus and influence with C-Suite executives.
  • Excellent interpersonal, communications and people/stakeholder management skills
  • Excellent time management, decision making, prioritization and organization skills
  • Team player and promote a spirit of cooperation and teamwork
  • Proven track record as Customer Success Manager, Technical / Account Manager or Senior Consultant / Presales Engineer

  • Bachelor degree or equivalent required
  • Additional Information

    Snow’s mission is to provide complete insight and manageability across all technology.

    We ensure the trillions spent on all forms of technology drives maximum value.

    Today, more than 3,000 organizations around the world rely on Snow's platform to provide visibility, optimize usage and spend, minimize risk and enhance services.

    Every team member, from leadership to the front lines, is committed to helping our customers thrive in an era of digital transformation.

    All your information will be kept confidential according to EEO guidelines.
     

    #LI-DA1

    #LI-Hybrid


    Required Skill Profession

    Advertising, Marketing, Promotions, Public Relations, And Sales Managers



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      Unlock Your Customer Value Potential: Insight & Career Growth Guide


    • Real-time Customer Value Jobs Trends in Austin, United States (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Value in Austin, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 69934 jobs in United States and 433 jobs in Austin. This comprehensive analysis highlights market share and opportunities for professionals in Customer Value roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Customer Value Manager Job?

      Great news! is currently hiring and seeking a Customer Value Manager to join their team. Feel free to download the job details.

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Snow adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying United States laws and regulations
    • What Is the Average Salary Range for Customer Value Manager Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Austin. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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    • Interview Tips for Customer Value Manager Job Success
      Snow interview tips for Customer Value Manager

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Snow's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
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      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Customer Value Manager interview at Snow, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Snow's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

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