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Urgent! CX Program Manager Job Opening In San Francisco California – Now Hiring Tech Providers Inc.
Job Title: CX Program Manager
Duration: 4+ Months
Location: Remote
Role Overview
As the CTR Program Manager, you will oversee execution of Help Center rewrite—ensuring all customer-facing content is delivered accurately, on time, and in alignment with governance standards.
You will coordinate across multiple workstreams involving CTR Content Strategists, Product Managers, Legal, and Global CX Programs.
This 4-month contract role is ideal for a highly organized, execution-focused operator who excels at managing complex timelines, stakeholder alignment, and cross-functional delivery in fast-moving environments.
What You’ll Be Doing
Program execution: Manage the full project plan for the Help Center rewrite, tracking milestones, dependencies, and delivery across all content workstreams.
Cross-functional coordination: Partner with Product Managers, Legal, and Global CX Programs to drive timely reviews, unblock approvals, and ensure end-to-end alignment.
Workflow management: Maintain the central tracker capturing article ownership, vertical, status, taxonomy completion, PM and Legal approvals, and publication readiness.
Quality and governance: Enforce process adherence, escalation paths, and review cycles to maintain accuracy, consistency, and compliance across all deliverables.
Reporting and communication: Provide weekly progress summaries, throughput metrics, and risk assessments to leadership; proactively surface blockers and recommend solutions.
Process optimization: Identify and implement efficiencies to streamline production, review, and publication workflows.
Partner enablement: Ensure clear, consistent communication with all stakeholders, reinforcing expectations, timelines, and ownership.
Skills
Program management expertise: 3+ years of experience managing complex content, operations, or CX programs, preferably in high-growth or tech environments.
Operational rigor: Proven success driving large-scale initiatives with multiple stakeholders and tight timelines.
Cross-functional leadership: Strong communication and influence skills, capable of aligning teams across Product, Legal, and CX.
Content systems knowledge: Familiarity with structured content workflows and tools such as Contentful, Jira, Asana, or Smartsheet.
Analytical and detail-oriented: Comfortable managing trackers, reporting on metrics, and monitoring throughput and quality.
Adaptability and ownership:
Highly proactive, solution-oriented, and able to thrive in a fast-paced, changing environment.
Experience in crypto, tech, or regulated industries
Background in CX, content operations, or large-scale migration programs
Familiarity with localization or AI-driven content enablement frameworks
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Unlock Your CX Program Potential: Insight & Career Growth Guide
Real-time CX Program Jobs Trends in San Francisco, California, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for CX Program in San Francisco, California, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 33345 jobs in United States and 1200 jobs in San Francisco, California. This comprehensive analysis highlights market share and opportunities for professionals in CX Program roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Tech Providers Inc. is currently hiring and seeking a CX Program Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: CX Program Manager Jobs San Francisco California.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Tech Providers Inc. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a CX Program Manager Jobs United States varies, but the pay scale is rated "Standard" in San Francisco California. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for CX Program Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for CX Program Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your CX Program Manager interview at Tech Providers Inc., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Tech Providers Inc.'s products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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