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CX Program Manager Job Opening In San Francisco California – Now Hiring Tech Providers Inc.


Job description

Job Title: CX Program Manager

Duration: 4+ Months

Location: Remote



Role Overview


As the CTR Program Manager, you will oversee execution of Help Center rewrite—ensuring all customer-facing content is delivered accurately, on time, and in alignment with governance standards.

You will coordinate across multiple workstreams involving CTR Content Strategists, Product Managers, Legal, and Global CX Programs.

 

This 4-month contract role is ideal for a highly organized, execution-focused operator who excels at managing complex timelines, stakeholder alignment, and cross-functional delivery in fast-moving environments.

 

What You’ll Be Doing

Program execution: Manage the full project plan for the Help Center rewrite, tracking milestones, dependencies, and delivery across all content workstreams.

Cross-functional coordination: Partner with Product Managers, Legal, and Global CX Programs to drive timely reviews, unblock approvals, and ensure end-to-end alignment.

Workflow management: Maintain the central tracker capturing article ownership, vertical, status, taxonomy completion, PM and Legal approvals, and publication readiness.

Quality and governance: Enforce process adherence, escalation paths, and review cycles to maintain accuracy, consistency, and compliance across all deliverables.

Reporting and communication: Provide weekly progress summaries, throughput metrics, and risk assessments to leadership; proactively surface blockers and recommend solutions.

Process optimization: Identify and implement efficiencies to streamline production, review, and publication workflows.

Partner enablement: Ensure clear, consistent communication with all stakeholders, reinforcing expectations, timelines, and ownership.

 

Skills

Program management expertise: 3+ years of experience managing complex content, operations, or CX programs, preferably in high-growth or tech environments.

Operational rigor: Proven success driving large-scale initiatives with multiple stakeholders and tight timelines.

Cross-functional leadership: Strong communication and influence skills, capable of aligning teams across Product, Legal, and CX.

Content systems knowledge: Familiarity with structured content workflows and tools such as Contentful, Jira, Asana, or Smartsheet.

Analytical and detail-oriented: Comfortable managing trackers, reporting on metrics, and monitoring throughput and quality.

 

Adaptability and ownership:

Highly proactive, solution-oriented, and able to thrive in a fast-paced, changing environment.

Experience in crypto, tech, or regulated industries

Background in CX, content operations, or large-scale migration programs

Familiarity with localization or AI-driven content enablement frameworks

 

Required Skill Profession

Other General


  • Job Details

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Unlock Your CX Program Potential: Insight & Career Growth Guide


Real-time CX Program Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for CX Program in San Francisco, California, United States, highlighting market share and opportunities for professionals in CX Program roles.

33418 Jobs in United States
33418
1192 Jobs in San Francisco, California
1192
Download Cx Program Jobs Trends in San Francisco, California and United States

Are You Looking for CX Program Manager Job?

Great news! is currently hiring and seeking a CX Program Manager to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Tech Providers Inc. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for CX Program Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in San Francisco California. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for CX Program Manager?

Key qualifications for CX Program Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for CX Program Manager Job Success

Tech Providers Inc. interview tips for CX Program Manager

Here are some tips to help you prepare for and ace your CX Program Manager job interview:

Before the Interview:

Research: Learn about the Tech Providers Inc.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

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During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

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Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Final Thought:

To prepare for your CX Program Manager interview at Tech Providers Inc., research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Tech Providers Inc.'s products or services and be prepared to discuss how you can contribute to their success.

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