Data Analyst

Payrate: $ - $
 

Summary:

Our global Medical Device client is seeking a Senior Data Analyst to support their Global Ultrasound team.

This role will play a critical part in data-driven decision-making for service requests, defects, and root cause issues, ultimately leveraging data and analytics to mitigate escalations and improve overall product quality.


Responsibilities:

Analyze large datasets from service records, customer escalations, warranty data, and product quality reports.

Identify trends and relationships.

Present data for global stakeholders.

Summarize / synthesize data for recurring product quality reviews.

Work with Excel to analyze and structure data and identify trends and root causes of defects, supporting product improvement initiatives.

Query databases using SQL (from scratch), Tableau, and other analytics tools to extract and manipulate data.

Build Power BI dashboards and Smartsheets from scratch for automated, real-time data visualization.

Develop and present insights to stakeholders, including leadership and cross-functional teams.

Automate data collection and reporting processes, ensuring timely and accurate updates.

Transform and interpret complex log data from scanners and devices for meaningful analysis.

Collaborate with global teams to improve data utilization and decision-making.

Drive thought leadership, guiding teams on how to interpret/leverage data for business impact.

Qualifications:

Strong database querying skills (SQL, Tableau, Power BI).

Proficiency in M, Excel (x/vlookups, pivot tables), and Smartsheets.

Experience analyzing service records and customer support data and create dashboards in Power BI and automating data refresh processes.

Critical thinking and problem-solving mindset, with a curiosity for uncovering insights.

Strong communication skills, capable of presenting findings leadership and stakeholders.

Self-starter with thought leadership ability—not just executing tasks but understanding the why behind the data.

Experience with large-scale data transformation and visualization tools.

Desired Skills:

Ability to work on-site and collaborate effectively in a team environment

Highly proficient at obtaining data from various online data sources and transforming, filtering, and manipulating as needed

Efficient at analyzing large amounts of data, and evaluating trends, triggers

Must be able to communicate effectively in-person and remotely with a globally distributed multi-cultural team

Experience analyzing service issues or customer support records

Pay Transparency: The typical base pay for this role across the is: $ - $.

Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select.

Full-time employees are eligible tselect from different benefits packages.

Packages may include medical, dental, and vision benefits, paid days off, (k) plan participation, commuter benefits and life and disability insurance.


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By applying for this position, you agree tAditi’s use of AI technology, including calls from an AI Voice Recruiter.


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