Data Center Services Assistant Director

Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better.

Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability.

Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

**Job Location (Full Address):**

300 Science Pkwy, Rochester, New York, United States of America, 14620

**Opening:**

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

100084 University IT / ECC

Work Shift:

UR - Day (United States of America)

Range:

UR URG 116

Compensation Range:

$108,483.00 - $162,725.00

_The referenced pay range represents the minimum and maximum compensation for this job.

Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._

**Responsibilities:**

GENERAL PURPOSE
With guidance from the Data Center Director and as a senior member of the University IT Management Team, provides leadership and operational oversight for the 24x7x365 Operations of the Data Center, critical IT infrastructure, and Lines of Business supported by the Service Center.

The Data Center monitors shared and central resources and supports mission critical systems across the enterprise.

The Data Center installs, hosts, manages and maintains physical servers, storage and network hardware.

The Data Center Services Assistant Director is primarily accountable for the Data Center operations, within a governance model consisting of key partnerships and collaborative decision-making.

The Data Center Services Assistant Director is able to work independently yet satisfy expectations for inclusion among the key stakeholders.

The Data Center Assistant Director is also expected to assume the role of Director in their absence, exercising direction and supervision of all departmental activities.

**ESSENTIAL FUNCTIONS**

Manages Data Center Operational activities.

+ Takes the lead in recruiting new staff, training and supervises daily operations.
+ Oversees Data Center Manager as well as team of Data Center Technicians in a 24/7 environment
+ Informs, communicates and enforces administrative policies and procedures, priorities and methods.
+ Establishes operational plans and projects for the various functions of the Data Center to ensure that the activities assigned are completed in the most effective and timely manner.
+ Manages personnel, manages and/or assigns temporary team resources at a level that ensures all service level agreements are met.
+ Performs team assessments and performance evaluations.
+ Provides for the continuous availability of operational support for all platforms in accordance with the institution’s needs.
+ Supports after-hours Level 1 and Level 2 Help Desk customer service.
+ Reviews and approves all IT activities that could impact user services; a member of the Change Review Board providing direction and approvals for infrastructure & service upgrades and maintenance activities.

+ Provides technical and leadership expertise, including growth and scalability requirements for the Data Center teams.
+ Responsible for making moderate to significant improvements in systems, processes or products to enhance performance of the Data Center.
+ Works independently with users and applicable support teams to integrate a wide array of technology tools in support of the respective LOBs
+ Creates, updates, and enforces Data Center policies and procedures pertaining to access protocol, safety protocols, Compute Floor regulations and physical security measures.
+ Enforces procedures that ensure appropriate access to the Data Centers.
+ Leads emergency response efforts.

Problems faced are complex and require extensive investigation and analysis.
+ Acts as a back-up for the Data Center Director.
+ Manages Data Center on-call rotation.
+ Leads staff meetings.
+ Manages Data Center billing/posting.
+ Attends management meetings.
+ Participates in the UnivIT IMOC rotation.
+ Informs strategic direction and University-wide IT strategy.
+ Responsible for one or more elements on Service Level Agreements (SLA), Colocation Agreements, capital budgets, and rates.
+ Leads the testing of disaster recovery plans.
+ Communicates and escalates to senior IT management regarding all Data Center and computing facility incidents.
+ Communicates with stakeholders within and outside of the Data Center and across the University
+ Represents the University in organizations and initiatives at the local, state and national level as appropriate.
+ Keeps abreast of trends in Information Technology including but not limited to Data Center strategy, technology and operations through Gartner and peer benchmarking, by reading industry publications and participating in meetings/seminars with vendors and professional organizations.
+ Other duties as assigned.
+ Manages Data Center Operational activities.
+ Takes the lead in recruiting new staff, training and supervises daily operations.
+ Confers with and assists with administrative policies and procedures, priorities and methods.
+ Provides direction of the various functions of the Data Center daily operations to ensure that the activities assigned are completed in the most effective and timely manner.
+ Allocates personnel, manages and/or assigns temporary team resources at a level that ensures all service level agreements are met.
+ Performs team assessments and performance evaluations.
+ Provides for the continuous availability of operational support for all platforms in accordance with the institution’s needs.
+ Supports after-hours Level 1 and Level 2 Help Desk customer service.
+ Reviews and approves all routine IT activities that could impact user services; a member of the Change Review Board providing direction and approvals for infrastructure & service upgrades and maintenance activities.
+ Provides technical and leadership expertise, including growth and scalability requirements for the Data Center teams.
+ Work independently with users and applicable support teams to integrate a wide array of technology tools in support of the respective LOBs
+ Creates, updates, and enforces Data Center policies and procedures.
+ Enforces procedures that ensure appropriate access to the Data Centers.
+ Assists with or leads emergency response.
+ Acts as a back-up for the Data Center Director.
+ Supports Data Center on-call rotation.
+ Leads staff meetings.
+ Manages Data Center billing/posting.
+ Attends management meetings.
+ Participates in the UnivIT IMOC rotation.
+ Assists with strategic direction and University-wide IT strategy.
+ Provides input on Service Level Agreements (SLA), Colocation Agreements, capital budgets, and rates.
+ Leads the testing of disaster recovery plans.
+ May be required to communicate and escalate to senior IT management regarding all Data Center and computing facility incidents.
+ May represent the University in organizations and initiatives at the local, state and national level as appropriate.
+ Keeps abreast of trends in Information Technology including but not limited to Data Center strategy, technology and operations through Gartner and peer benchmarking, by reading industry publications and participating in meetings/seminars with vendors and professional organizations.
+ Other duties as assigned.

**EDUCATION & EXPERIENCE**

+ Bachelor’s degree in related field and/or equivalent Military/Trade School and/or equivalent work experience PREFERRED.
+ 5~7 years of relevant experience, including 2 years’ experience in managing technical teams or equivalent combination of education and experience REQUIRED.

**KNOWLEDGE, SKILLS AND ABILITIES**

+ Required Technical Skills: Familiarity with various IT and Facilities Systems, Management/Monitoring tools.

Required

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better.

In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics).

This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

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**Learn.

Discover.

Heal.

Create.**

Located in western New York, Rochester is our namesake and our home.

One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning.

We transform ideas into enterprises that create value and make the world ever better.

If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals

At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better—Meliora.

It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.

Required Skill Profession

Other General