Data Center Technician 3 (S3) Intermediate (US)

Job description

Pay rate range: 30/hr - 40/hr on W2 all inc.



Location: Onsite: Boydton, VA

Duration: 12-months



Data Center Technician 3 – (S3)



About the Role

Our Team is currently seeking a Data Center Technician to support servers at our customer’s data centers.

The ideal candidate balances strong technical skills (Hardware, IT, and Cabling Management) is highly analytical with superior attention-to-detail, self-motivated, and a positive, humble ‘results driven’ attitude.

Technicians are also expected to provide feedback, create documentation on both technical and non-technical processes, and contribute to the knowledge library that can be leveraged by others, for example: KB Articles, SOP, lessons learned, etc.

Additionally, the technician will be both internal and external facing, with the ability to lead and drive initiatives to conclusion.



Responsibilities

• Prepares, stages, sets up, and performs data center hardware startups and shutdowns (e.g., racks, hard drives, switches) according to specific instructions provided via checklists, guides, standard protocols, and emails; assists and provides guidance to other technicians to complete challenging or complex tasks.

• Performs diagnostics and troubleshooting following standard procedures, quickly identifies the root-cause(s) of the issue(s), and replaces faulty components with minimal customer and business disruption.

• Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs),

• Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, OS rebuilds) following standard procedures with minimal guidance.

• Follows procedures to communicate, report, and escalate incidents to appropriate *** Management.

• Participates in daily safety briefings, completes required safety training, complies with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use).

• Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others’ work.

• Proactively shares relevant information to enable efficient workflow and mitigate the impact that changes to their area of work will have on others.

• Completes assigned tickets efficiently and in alignment with expectations for Key Performance Indicators (KPIs) per task type, while meeting or exceeding established Service Level Agreements (SLAs), with minimal guidance from others.

• Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities.

• Learns the client’s business and maintains a strong client focus to understand the impact of their work when completing tickets and assigned tasks.



Requirements

• Exceptional server hardware knowledge with deep understanding of all component & system type failures

• Ability to assist in conducting failure analysis on field issues.

• Ability to assist in tracking server fleet health to investigate emerging failure trends (Problem Management) and validate that *** is maintaining customer SLA.

• Solid experience with IPMI utilization in diagnostics.

• Administer software tools (e.g.: diagnostics, tests, FW updates).

• Experience in real-time issue resolution during new deployments.

• Experienced with Windows Server OS & WinPE OS administration.

• Experience with Linux PXE services a plus.

• Basic Linux and Windows scripting experience.

• Network troubleshooting of Layer-1, Layer-2, Layer-3.

• Virtual Machine set up and environment configurations.

• Ability to work autonomously and within a local or geographically dispersed team environment.



Minimum Qualifications

• 2+ years of experience as a data center technician.

• Associate degree in computer science, computer engineering, Information technology or equivalent experience preferred.

• CompTIA A+ or equivalent experience.

• CompTIA Server+ or equivalent experience.

• CCENT or equivalent experience.

• Windows OS experience.

• CCNA certification preferred.

• MCP/MSCE certification preferred.

o Scripting experience preferred – PowerShell, Python, Bash.

• The ability to lift up to 35 pounds when necessary.

• The ability to safely climb ladders when necessary.

• The ability to wear personal protective gear correctly when necessary.

• The ability to stand and walk throughout the facility for extended periods without loss or reduction of productivity.

• The ability to (i) use their hands to handle, control, or feel objects, tools or controls, (ii) make quick, precise adjustments to machine controls, (iii) bend or twist their body and (iv) repeat movements for extended periods without loss or reduction of productivity.



***This role does require both background investigations with Promesa & HireRight***



Employee Benefits: 

At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:

 

• Four options of medical Insurance


• Dental and Vision Insurance


• 401k Contributions


• Critical Illness Insurance 


• Voluntary Permanent Life Insurance 


• Accident Insurance


• Other Employee Perks

 

About LanceSoft

LanceSoft is rated as one of the largest staffing firms in the US by SIA.

Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients.

We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias.

We provide Global Workforce Solutions with a human touch.

 

EEO Employer

LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer.

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.



This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.

LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.

 

 

Want to read more about LanceSoft?

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Required Skill Profession

Other General