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Category
Operations Specialties Managers
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Job Description
Job Description:
The Data Center Transition Specialist will be responsible for managing the transition of data center support activities.
This role involves developing transition plans, assessing infrastructure, ensuring knowledge transfer, and coordinating training.
The specialist will collaborate with internal teams, external vendors, and providers to ensure a smooth transition and maintain continuity of services.
Responsibilities: Engage with management and transition leads to document action items for the data center support transition.
Develop a comprehensive transition plan including timelines, milestones, and risk mitigation strategies.
Define scope and objectives of the transition in collaboration with stakeholders.
Assess current infrastructure and services to determine migration, retirement, or transformation needs.
Maintain detailed documentation of transition processes, configurations, and decisions.
Facilitate knowledge transfer between current operations and the new provider.
Engage with internal teams and external vendors as needed.
Collaborate with transition leads to prepare documentation for project consultation, invoice, and asset management.
Ensure access management is established for the provider.
Oversee completion of physical cabling transitions to prepare the provider for support responsibilities.
Document escalation processes, incident handling, emergency procedures, and business continuity plans.
Coordinate training and shadowing activities for the provider.
Train the provider on project engagement processes.
Review third-party vendor processes.
Review safety processes for the data center and colocations.
Establish processes for agile metrics and service level stewardship.
Act as the representative to the provider team to provide clarity and support as needed.
Requirement/Must Have: Infrastructure support experience in a large data center setup.
Oil industry knowledge and experience.
Strong critical thinking skills.
Proven domain expertise in relevant products.
Ability to facilitate problem-solving in group settings.
Strong collaboration and negotiation skills.
Conflict resolution and conflict management experience.
Experience in requirements gathering and translating into features and user stories.
Understanding of Agile project needs and management.
Familiarity with Agile methodology and feature estimation.
Ability to deliver solutions with focus on integration and timely delivery.
Skills: Data center facilities knowledge including mechanical, electrical, and plumbing.
Data center IT support with knowledge of technologies such as Juniper VCF (intermediate level) and L3/L4 networking (intermediate level).
Disaster recovery practices and knowledge.
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