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Urgent! Data Governance Engineer - II Job Opening In Bernards – Now Hiring Innova Solutions

Data Governance Engineer II



Job description

A client of Innova Solutions is immediately hiring for an IT Help Desk Support Consultant


Position type: Contract to hire

Duration: 12+ Months

Location: Mechanicsville, VA 23116 (onsite)



As an IT Help Desk Support Consultant, you will:

Provide Helpdesk Support:

  • Fields calls as needed from end users as part of the helpdesk phone queue.
  • Respond to user requests for technical assistance via phone, email, chat, or helpdesk ticketing system.
  • Troubleshoot and resolve issues related to software, hardware, networking, and peripherals in a remote capacity.
  • Guide users through step-by-step solutions for issues, ensuring minimal disruption to their workflow.
  • Track, prioritize, and document helpdesk tickets to ensure timely resolution.
  • Collaborate with team members to escalate complex issues when necessary.
  • Participates in the day-to-day operational support and service delivery of the IT Operations by monitoring and responding to IT Operations incidents through the incident tracking system.


  • Provide Desktop Support:
  • Provide hands-on support for desktop and laptop computers, mobile devices, printers, and other office equipment.
  • Install, configure, and maintain operating systems (Windows, macOS, Linux) and essential software applications.
  • Perform routine maintenance and upgrades on hardware and software systems to ensure performance and security.
  • Assist in managing user accounts and permissions via Active Directory, Office 365, and other relevant systems.
  • Set up new workstations, including hardware setup, software installation, and network configurations.


  • Equipment and Network Maintenance:
  • Diagnose and resolve network connectivity issues, working closely with network administrators when necessary.
  • Maintain and monitor systems to identify issues before they escalate into larger problems.
  • Provisioning and tracking of company issued equipment from first delivery to return.
  • Oversee and participate in projects (e.g. upgrades, hardware/software installations).


  • Customer Service & Communication:
  • Communicate with stakeholders to understand their requirements.
  • Communicate effectively with non-technical users, explaining solutions in a clear and friendly manner to better understand their requirements.
  • Provide technical advice and guidance to help users improve productivity and efficiency.
  • Maintain a high level of customer service while addressing a variety of user inquiries.
  • Provide advice and technical training.
  • Gather feedback from end users about system performance.


  • Documentation & Reporting:
  • Maintain accurate records of support requests, troubleshooting steps, and solutions provided.
  • Document system changes, upgrades, and procedures for future reference.
  • Generate reports on recurring issues, system performance, and overall support efficiency.
  • Compile data in an easy-to-understand format for upper-level management.
  • Compile Knowledge Articles to be used by both end users and technical staff.


  • The ideal candidate will have:

    Experience:
  • 2+ years of experience in IT Support, including helpdesk and desktop support roles.
  • Experience with remote desktop tools, helpdesk ticketing systems, and diagnostic software.
  • Hands-on experience with hardware troubleshooting and repairs (desktops, laptops, printers, etc.).
  • Familiarity with Windows and macOS operating systems.
  • Knowledge of PowerShell
  • Knowledge of Excel commands/VLOOKUP
  • Experience with Azure and Office 365


  • Technical Skills:
  • Proficiency in diagnosing and resolving common technical issues (software, hardware, network).
  • Experience with Windows 11, Office 365, and remote desktop services.
  • Understanding of network fundamentals (TCP/IP, DNS, DHCP) and security best practices.


  • Preferred Qualifications:
  • Associate’s degree in information technology, Computer Science, or related field.
  • Experience in a hybrid IT environment (both on-site and remote support).
  • Knowledge of cloud-based technologies and services (Azure, AWS).


  • Thank you!

    Nikita Awasthi







    PAY RANGE AND BENEFITS:

    Pay Range*: OR $22 per hour>

    *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.



    Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).



    Required Skill Profession

    Computer Occupations



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