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Urgent! Database Application Support Engineer Job Opening In Boston Massachusetts – Now Hiring CYNET SYSTEMS

Database Application Support Engineer



Job description



Job Description:



Pay Range: $35hr - $40hr



  • The Database and Application Support Engineer will be responsible for managing and maintaining multiple database environments, executing operational SQL tasks, handling ETL processes, and supporting production and non-production environments.


  • The role requires strong SQL skills, incident management experience, and the ability to work collaboratively across teams to ensure database stability and reliability.



Responsibilities:


  • Support Production, Staging, and Non-Production database environments.


  • Perform database setup, configuration, and validation for new or recovered environments.


  • Manage de-converted client database recovery and setup requests.


  • Execute SQL scripts and queries for administrative and corrective actions.


  • *** or update user access and records across MAS, MUSE, and Benefit Workstation databases.


  • *** MFA (Multi-Factor Authentication) for users using database queries when required.


  • Perform SSN changes, UUID deactivations, and other sensitive data updates in compliance with security guidelines.


  • Add or remove client profiles from application databases (e.g., Benefit Workstation, MAS, MUSE).


  • Retrieve, analyze, and validate configuration, schema, and UID details as needed.


  • Monitor, schedule, and troubleshoot ETL jobs, data refreshes, and batch processing tasks.


  • Work with job schedulers to deploy, validate, and fix scheduled jobs.


  • Collaborate with Development and Infrastructure teams for job migration and incident resolution.


  • Respond to database-related incidents and service requests.


  • Analyze job failures, data discrepancies, and access issues using SQL queries and logs.


  • Escalate complex issues to Level 3 / DBA team with detailed diagnostics.


  • Maintain SOPs, runbooks, and technical documentation for recurring processes.


  • Ensure compliance with change management and audit requirements.


  • Participate in continuous improvement initiatives to enhance database operations.



Mandatory Skills and Experience:


  • Strong SQL proficiency (Oracle SQL / PL-SQL preferred).


  • Experience in database-driven application support (MAS, MUSE, Benefit Workstation, etc.).


  • Hands-on experience performing:

  • MFA disablement via database

  • User record updates across multiple databases

  • SSN/UUID updates and sensitive data maintenance

  • Client profile setup and removal

  • Proficiency with ETL scheduling tools (e.g., Control-M, AutoSys, Tidal).


  • Understanding of job deployment, monitoring, and troubleshooting.


  • Working knowledge of Oracle Database; familiarity with SQL Server, MySQL, or PostgreSQL is a plus.


  • Understanding of schema management and configuration analysis.


  • Basic knowledge of application environments (Production / UAT / Staging).


  • Experience with incident and change management tools (ServiceNow, Jira, etc.).


  • Experience with technologies: .NET, C#, ASP.NET Core, Web API, Entity Framework, SQL Server, DevOps, Docker, Kubernetes, Azure DevOps.



Preferred Skills (Good to Have):


  • Exposure to data masking and sensitive data handling.


  • Scripting knowledge in Python, Shell, or PowerShell.


  • Familiarity with ETL tools such as Informatica, Talend, or SSIS.


  • Understanding of Active Directory / SSO integration for MFA management.


  • Experience supporting financial, benefits, or HR domain applications.



Qualifications:


  • Bachelor s degree in Computer Science, Information Technology, or a related field.


  • 2 5 years of relevant experience in database or application support.


  • Oracle Certified Associate (OCA) or similar certification is a plus.



Soft Skills:


  • Strong analytical and troubleshooting skills.


  • Excellent communication and documentation abilities.


  • Ability to multitask and perform under pressure in production environments.


  • Detail-oriented, accurate, and compliance-focused.


  • Proactive team player with a strong sense of ownership.





Required Skill Profession

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