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Urgent! Database Technical Support Specialist Job Opening In Woodlawn – Now Hiring Omm IT Solutions

Database Technical Support Specialist



Job description

Please Note:
  • Its an 100% Onsite position
  • Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week.
Key Required Skills:
  • Experience in scripting to automate and streamline call center functions.


  • Proven ability to support and implement call center services effectively.


  • Familiarity with leading call center applications such as Amazon Connect and Genesys.

Position Description:
  • Responsible for providing technical and analytical support to several large contact center sites.
  • Participate as a key technical resource during project implementations and provide authoritative technical guidance to the customer and project team.
  • Demonstrate strong oral and written communication skills, with the ability to communicate technical topics to management and non-technical audiences, as well as interface with the customer on a daily basis.
  • Identify research process improvements or develop new processes as needed
  • Software Integration and Utilization: Leveraging Verint's reporting capabilities and other business intelligence tools to maximize software integration and utilization.
  • SQL Database Management: Supporting SQL database operations for N8NN performance metrics reporting, ensuring accurate and efficient data handling.
  • BI Migration Efforts: Facilitating the transition to new technologies such as Quicksight, Tableau, and WebFOCUS, enhancing business intelligence capabilities.
  • All other duties as assigned or directed.


Requirements

Skills Requirements:
Basic Qualifications
  • 5 years of experience in database administration and transformation.
  • 3 years of experience as a reporting and visualization.
  • Must be able to obtain and maintain a Public Trust.

    Contract requirement.

Required Skills:
  • Data Analysis Expertise: Proficiency in data analysis, SQL development, and database administration.
  • ETL and Development Skills: Experience in ETL processes and development, ensuring seamless data integration and transformation.
  • Reporting and Visualization: Competence in reporting and visualization, particularly with tools like Tableau, to effectively communicate insights.
  • Data Modeling: Strong skills in data modeling to support strategic decision-making.

Desired Skills:
  • Strong organizational and project management skills: ability to work under tight deadlines and produce high quality deliverables. 
  • Demonstrated excellence in research and writing ability. 
  • Strong written and verbal communication, analytical and presentation skills; ability to engage clients and respond effectively to questions. 
  • Self-starter, highly motivated individual who adapts to a dynamic work environment.
  • Strong attention to detail with an ability to operate effectively across multiple priorities.
  • Prior Federal government experience.




Required Skill Profession

Computer Occupations



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    Unlock Your Database Technical Potential: Insight & Career Growth Guide


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