The Operations Business Analyst provides detailed and summary reporting to assist in the monitoring of the quality, processing timeliness and regulatory compliance.
The Analyst works with a cross-functional team to design, plan, develop and implement initiatives around both new and existing processes and identifies and executes on strategies to improve workflow through automation and/or enhanced reporting.
This position collaborates with various business units across the company, including leadership, to translate business needs into strategies and plans with focused execution.
Responsibilities:
Provides detailed and summary reporting to assist in the monitoring of the quality, processing timeliness and regulatory complianceWorks with a cross-functional team in planning, developing and implementing initiatives around both new and existing processes Identifies and executes on strategies to improve workflow through automation and/or enhanced reportingPartners directly with business owners to implement solutions to process defectsCreates task plans and action items for tracking projects, timeline adherence, and follow-ups with business unitsPrepares and communicates meeting materials and handles meeting logisticsManages and executes a schedule of daily, weekly and monthly reports to provide detail and summary reports for the purpose of monitoring the work of the processing vendorDevelops, runs and quality controls ad-hoc reports as requestedBuilds and maintains relationships with key individuals within the organization business teams and use these relationships to align needs within the department and initiate process changesProposes recommendations to business units to drive solutions for process gaps and coaching opportunitiesAnalyzes internal practices, understands the business risk management needs, and research both internal and external solutions for process improvementsDevelops, maintains and monitors reporting to support department leadership in the areas of staffing requirements, work-force management, productivity statistics and other key metrics utilized in running the business unitPossesses in-depth working knowledge of departmental processes and procedures to identify opportunities for process improvements that result in efficiency gains, cost savings and/or risk mitigation, and work with management/staff to implement approved initiativesReviews monthly quality reports for and identifies gaps for PIAssesses and evaluates audit findings for process improvement project initiationsSupports department management and staff by providing technical support for all applicable business functionsUtilizes all technical tools available and appropriate to the position to support department initiatives and implement efficienciesConducts regular reporting of departmental and staffing metricsProvides departmental audit support, especially as it relates to reportingDevelops dashboards to serve as monitoring tools and reports for assistance in managing risk and completing research more efficientlyReviews departmental processes to identify areas for quality or efficiency gains, and work with staff to implement any approved process changesKeeps abreast of developments within the broad area of IT and looks for opportunities to apply them to the company/department goalsProvides daily, weekly, and monthly updates to management, as necessaryAssists with project support in reporting, root cause analytics, process mapping, and tracking/reporting of resultsDrives internal department initiatives through project management and coordination of activities.Appropriately assess risk when business decisions are made, include but not limited to compliance and operational risk.
Demonstrate consideration for Cenlar’s reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.Transfer Operations:
Develops reports, dashboards, KPIs, scorecards, trending, and other business tools to meet business needsAnalyzes processes and data by extracting complex data from several reporting sources/environmentsIdentifies, analyzes, and interprets trends or patterns with complex data sets and makes recommendations Maintains, creates, and updates databases and prepares data reportsProcesses ad-hoc reports to answer business questionsConducts testing and roll out of all projects/process improvements to ensure dashboards and reports meet business needsUnderstands ongoing requests and translates them into reports for team members and other stakeholdersMaintains and utilizes various SharePoint Lists, SP Workflow, MS Access, MSP Tasks, MSP Transactions/ Scripts, Outlook Advanced Templates/ forms/ Custom Fields for shared mailboxes, etc.
solve to support business process needsWorks with Servicing Reporting for ongoing reporting and Database needs requiring advanced automation or ongoing Client/Business deliveryMaintains, creates, and updates various departmental SharePoint sites and databases including acting as administrator and maintaining controls/procedures as required.
Including maintaining departmental tool matrixIdentifies and implements compliance related changes/updates, as identified by legal and/or compliance committeeActs as engaged team member to represent department in PMO related projects and/or Implementation callsAttends and moderates weekly client meetings during the interface development process.
This may include documenting minutes, updating actions items, follow-up, etc.Creates and manages report cards by client for the various transfer operations departmentsPerforms capacity tracking where feasible by reportable transactionsSupports various departmental monthly projects and coordinate tasks such as monthly MOR, reports, etc.Develops and maintains test queries for all new loan flow and transfers (pre and post) by ensuring the data remains logical and correct; provide trending and analytics that assist in review of data by team members and leadership teamQualifications:
Bachelor's degree or equivalent experience3 to 5 years of Mortgage Banking industry experience preferredProject management/leadership and/or business analyst experience preferredExperience working with Black Knight Financial systems (Process Management, MSP, etc.
and/or familiar with other mortgage servicing systems)Excellent critical thinking and logical reasoning abilitiesStrong desire to learn and understand processes with ability to translate learnings into actionable tasksOrganizational and prioritization skillsSelf-motivatedExcellent verbal and written communication skillsMedium to advanced technical skills specifically in Excel, Access, SQL, and SharePoint a plusProject leadership experience preferredAbility to multi-taskAbility to work with all levels of individuals as a team player