Deposit Operations Customer Account Maintenance and Fulfillment Associate

Job description

**General information**
**Ref #** 20944
**Remote?** No
**Ally and Your Career**
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Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings.

We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them.

Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion.

From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally.

We want to help you grow, develop, and learn new things.

You’re constantly evolving, so shouldn’t your opportunities be, too?
**The Opportunity**
We are seeking a detail-oriented and proactive professional to join our team as a Customer Account Maintenance and Fulfillment Associate.

This role is responsible for handling incoming correspondence, processing customer and third-party fulfillment requests, while ensuring compliance with Federal and State regulations, contractual requirements, and company standards.
In office role with Hybrid schedule: 3 days in office, 2 days work from home.
Schedule Shift: Monday - Friday
Schedule Hours: 9AM - 6PM CST
Ally work location is Lewisville TX
**The Work Itself**
* Receiving and triaging incoming correspondence.
* Processing customer account maintenance requests such as: name changes, title changes, beneficiary updates and account verifications.
* Serve as a primary contact for resolving account servicing and maintenance requests, working with the Customer Contact Center, Ally Bank customers, and internal departments.
* Collaborate with internal teams to address customer issues and identify solutions for case resolution.
* Ensure compliance with all company policies, procedures, and regulatory requirements.
* Complete assigned cases and tasks within service level and quality standards.
* Complete reports as assigned.
**The Skills You Bring**
* Retail banking or equivalent experience preferred
* Strong and professional communication in both verbal and written business language.
* Must be able to carry out detailed written/oral instructions or requests.
* Proficiency in Windows-based PC skills (Microsoft Office) is required.
* High level ability to multi-task and meet deadlines required while staying organized and maintaining accuracy.
* Ability to understand, analyze, and interpret various types of documentation to determine appropriate action.
* Effectively manage & prioritize workload in a high volume/fast paced environment.
**How We'll Have Your Back**
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Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals.

But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:
* Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
* Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
* Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
* Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
* Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
Who We Are:
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions.

We are relentlessly focused on Doing it Right and being a trusted financial-services provider to our consumer, commercial, and corporate customers.

For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace.

All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities.

For accommodation requests, email us at work@ally.com.

Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
**_Base Pay Range:_**
An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications.

We review internal pay, the competitive market, and business environment prior to extending an offer.
**Emerging:** 49920
**Experienced:** 55120
**Expert:** 60320
Incentive Compensation: This position is eligible to participate in our annual incentive plan

Required Skill Profession

Other General