Design and Application Engineer

Job description

**Job Description:**

**Do you have a strong technical mindset and a desire to contribute to an organization in a role that offers high visibility and the chance to make a real impact?**

Miller Electric, an ITW company, is seeking a Technical Product Specialist to join our marketing team within the Welding Accessories and Cutting Division.

We are looking for someone eager to dive deep into our technical products and services in this customer-facing role.

In this role, you will drive sales by actively listening to customer needs, analyzing product features, and offering tailored support.

By partnering with the Engineer, Marketing and Sales teams, you will ensure smooth customer transactions and elevate the overall product experience, building long-lasting partnerships and achieving successful sales outcomes in our fast-growing weld environmental solutions segment of the division.

**How you will make an impact:**

**Customer Engagement**

+ Collaborates with internal sales team, distributor partners and end-users to understand customer requirements.
+ Prepares and delivers technical presentations to communicate the company’s products value propositions, performance and services to customers.
+ Helps customers understand product installations requirements through onsite discovery visits.
+ Solicits and documents client feedback.

Evaluating the data to further enhance customer experience satisfaction and drive new strategies.
+ Trains other internal and external stakeholders on the technical aspects of the company's products and services.
+ Prepares quotations for projects using quote software by selecting appropriate product, pricing, and establishing installation labor estimates.

**Technical Design**

+ Reviews plans and RFQs (Request for Quote) then produces technical support documentation and submittals to satisfy project and bid requirements.
+ Designs layouts for equipment needs and system requirements for customers using AutoCad.
+ Works with suppliers to communicate lead times and identify solutions.

**Cross Functional Collaboration**

+ Collaborates with project coordinator, sales, marketing and engineering teams.
+ Identifies areas for improvement and communicates issues to key stakeholders including leadership.
+ Additional functions/duties as assigned.

**What you need to do to be successful:**

+ **Communication** - Utilizing exceptional interpersonal and customer service skills to share technical information effectively to stakeholders and customers with various familiarity with the product.
+ **AutoCad Proficiency** - Creating and modifying detailed drawings for customer installations and custom applications using AutoCad.
+ **Problem-Solving** - Demonstrating excellent technical and problem-solving abilities to address and resolve issues efficiently.
+ **HVAC/Industrial Ventilation Knowledge** – willing to learn basic principles of HVAC/industrial ventilation to design and layout ductwork as well as other components.
+ **Leadership and Teamwork** - Exhibiting strong leadership and teamwork skills to collaborate effectively with colleagues and lead projects.
+ **Sales and Customer Relationship Management** - Use customer relationship management and sales skills to enhance customer interactions and drive business growth.
+ **Process Ownership:** working with a highly visible centralized product line, take ownership of the process and communication with cross-functional areas to help deliver on key objectives and targets, with the goal to continue significant growth for the division.
+ **Travel for installations at customer sites, and other responsibilities approximately 10% of the time, with occasional increases up to 25%.**

Required Qualifications

+ Minimum bachelor’s degree in engineering, or related field.
+ 2 years + of related experience.

Preferred Qualifications

+ Experience with AutoCad to create and modify drawings for customer installation and custom applications.
+ Bachelor’s degree preferred or interest in completing bachelor's degree with the financial support of Miller Electric.
+ Industry and regulatory standards experience is preferred.

**Company Description**

Comprised of a market-leading portfolio of best-in-class brands, the businesses of ITW Welding work together to provide premium performance delivered through a breadth of solutions encompassing welding, cutting, consumables, and accessories.

ITW Welding North America represents Miller Electric Welding Equipment, Safety & Accessories, Hobart Filler Metals, and Bernard / Tregaskiss MIG Guns.

Miller Electric Mfg.

LLC, is headquartered in Appleton, Wisconsin, and wholly owned by Illinois Tool Works (http://www.itw.com/) (NYSE: ITW).

The company maintains its industry leadership by setting the standard for reliability, quality and responsiveness.

Our tagline, “The Power of Blue®,” is inspired by the blue color of Miller equipment.

The company began with an innovation that responded to customer needs, growing from a one-man operation in 1929, to the world’s largest manufacturer of arc welding products.

Miller keeps the tradition alive by focusing on its top priority: people.

**Additional Information**

ITW Welding is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status, age, or any other characteristic protected by law.

Required Skill Profession

Other General