Design Program Manager, UX, RBKS Creative & Design

Job description

Description
About the Role
The Design Program Manager (DPM), UX leads the design lifecycle for global digital products with a focus on mobile app.

This includes end-to-end management to secure required inputs, allocate resources, set priorities, determine schedules, manage reviews, and facilitate on-time approvals.

The DPM coordinates with inter-disciplinary functions to ensure alignment and accuracy for go-to-market.

This role also contributes to digital product design operations best practices, recommending workflow improvements and building mechanisms with an expert lens.

About You
You are a critical thinking self-starter and organized owner with an in-depth understanding of the design development workflow.

You actively create and audit workflows to uncover gaps and insights, and address them effectively with measurable mechanisms and tool usage.

You can work efficiently with global cross-function teams to deliver key aspects of new product development (visual, content, localization, legal), while ensuring necessary process steps are adhered to and critical program requirements provided for on time and accurate delivery.

This position requires flexibility to work across multiple time zones, with limited domestic and international travel for in-person meetings, events, and workshops.

Key job responsibilities
• Oversee intake, scheduling, reviews, published recaps, and securing approvals with mid- to upper-level leadership.
• Own program strategy for end-to-end delivery using product development process lifecycles and sprint workflows.
• Clarify constraints and make appropriate trade-offs to decrease time-to-market and effectively gain alignment.
• Identify blockers, develop clear mitigation plans, and communicate effectively with stakeholders.
• Keep both internal and partner teams informed and aligned on priorities and risks.
• Manage other design or internal projects as assigned.

A day in the life
You’ll use design program management best practices to lead successful delivery of digital products across Ring, Blink, and Amazon Key, aligning design systems with Amazon's smart home vision.

By managing intake, clarifying requirements, clearing blockers, and ensuring milestones are met, you’ll enable the broader design team to focus their time on developing and publishing accurate and user-centered work.

You’ll collaborate with key cross-function partners and drive daily adherence and improvements to communication mechanisms, tools, and standards to facilitate optimal output.

About the team
Ring Blink Key Sidewalk (RBKS) Design is a collaborative, multi-disciplinary organization of designers, engineers, writers, researchers, product managers, and program managers working together to bring the RBKS product vision to life.

We enjoy what we do, have big ideas, and tackle complex problems by taking risks that drive global solutions.

In every work stream, we immerse ourselves in insights, and invent on behalf of our customers.

We brainstorm scenarios they will benefit from and solutions to pain points—crafting innovative products that aim to connect the physical and digital customer journey.
Basic Qualifications
• Bachelor’s degree in Business, Design, Communications, or equivalent industry experience
• 3+ years experience in design operations, project, or program management
• Program management for mass-produced consumer packaged goods or electronics
• Experience with web-based design tooling project management software (Jira, Wrike, Asana, etc.)
Preferred Qualifications
• Proven track record of effective resource planning and on-time program delivery for complex, cross-functional design projects.
• Able to balance long-term visioning with a bias for action towards immediate needs.
• Experience shipping global consumer products in a highly-matrixed and ambiguous environment.
• Experience in a customer-centric, data and insights-driven product design environment.
• Motivated by a scale-up environment where rapid iteration and collaboration is encouraged.
• Excellent written and oral communication skills.
• Familiarity of user-centered design and iterative development processes.
• Proficient with Microsoft Office suite (Outlook, Word, Excel, PowerPoint)
• Experience in digital and mobile workflows
• Experience with implementation and improvement of design tooling and design systems management
• Experience with agile/scrum

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies.

Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.

These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation.

Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets.

The base pay for this position ranges from $83,100/year in our lowest geographic market up to $159,900/year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Amazon is a total compensation company.

Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits .

This position will remain posted until filled.

Applicants should apply via our internal or external career site.

Required Skill Profession

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