Deskside Support Technician

Job description

**Who We Are**

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day.

So why work at Kyndryl?

We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

**The Role**

**IMPORTANT: I** **n-person, onsite positions.

Candidates must be located in or within daily commuting of** **Rockford, IL.**

We are seeking a proactive and personable **Deskside Support Technician** to join our client’s onsite IT support team.

This role is ideal for someone who thrives in face-to-face environments and enjoys solving technical issues directly with end users.

Candidate must reside within 30–50 miles of one of the client’s designated cities (list below under important notes).

**Key Responsibilities:**

+ Provide **Level 2 Deskside Support** for laptops, desktops, and peripheral devices.
+ Deliver **hands-on, deskside support** by sitting with employees to troubleshoot and resolve hardware and software issues.
+ Assist with device setup, configuration, and maintenance.
+ Escalate complex issues to higher-level support teams as needed.
+ Maintain accurate records of support requests and resolutions.
+ Ensure excellent customer service and user satisfaction in all interactions.

**Your Future at Kyndryl**
Every position at Kyndryl offers a way forward to grow your career.

Whether you want to explore opportunities such as Service Delivery Management, Workplace Modernization or Workplace Virtualization – Kyndryl is dedicated to your professional journey.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.

Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

**Who You Are**

**Required Skills and Experience**

+ 5 years of experience in a large Enterprise environment that includes:
+ Windows 11 support
+ Microsoft 365 support experience
+ End user network connectivity troubleshooting
+ Experience with Service Now
+ Solid Soft Skills – experience working with customers face to face
+ Experience in a manufacturing environment is not required but preferred.

**Preferred Skills and Experience**

+ Bachelor’s degree in Computer Science, Information Technology, or related technical field

**Important Notes:**

+ As part of our client’s onboarding requirements, successful candidates must pass a pre-employment drug test prior to starting.
+ Due to client and compliance requirements, candidates must be U.S. citizens and reside within the United States.

The compensation range for the position in the U.S. is - $38,400 to $65,040 based on a full-time schedule.

Your actual compensation may vary depending on your geography, job-related skills and experience.

For part time roles, the compensation will be adjusted appropriately.

The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations:

California:$42,120 to $78,120

Colorado: $38,400 to $65,040

New York City: $46,080 to $78,120

Washington: $42,120 to $71,640

Washington DC:$42,120 to $71,640

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans.

You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.

Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.
Applications will be accepted on a rolling basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Know Your Rights: Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)

Pay Transparency Nondiscrimination Provisio n

**Being You**

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are.

We welcome people of all cultures, backgrounds, and experiences.

But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice.

This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture.

That’s the Kyndryl Way.

**What You Can Expect**

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value.

Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey.

Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more.

Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.

At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

**Get Referred!**
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Required Skill Profession

Other General