Deskside Technician

Job description

At CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) **,** you’re more than just a number.

Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.


Our client is currently seeking a qualified **Deskside Technician** to join their team **onsite** in Camden, NJ and provide end-user support.

This tech will provide technical support, maintain and repair computer systems, and ensure smooth operations of end-user workstations.

This role requires expertise in hardware and software troubleshooting, system setup, and user support to optimize business productivity and resolve technical issues.

**Duties and Responsibilities** **:**

+ Provide day-to-day support for end-users, troubleshooting hardware, software, and network issues
+ Install, configure, and maintain laptop and desktop computers, operating systems, and software applications
+ Perform regular maintenance and upgrades on laptops, desktops, printers, peripherals, and related systems to ensure optimal functionality
+ Diagnose and resolve hardware, software, and network problems
+ Replace or set up repair of defective parts as necessary
+ Respond to support requests via phone, Teams, email, or in-person and assist in troubleshooting and resolving technical issues
+ Maintain accurate records of support requests, technical issues, and resolutions in the help desk ticketing system
+ Ensure systems are secure, up to date with patches, and meet company security standards
+ Assist in managing network-related issues, including connectivity problems, setting up user access, and ensuring network stability
+ Work with other IT staff and departments to improve technology infrastructure and streamline troubleshooting procedures
+ Track and manage IT equipment and spare parts inventory

**Skills and Qualifications** **:**

+ Degree or diploma in Computer Science, Information Technology, or a related field is preferred
+ Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or other industry-recognized credentials are a plus
+ Proven experience as a Desktop Support Technician, IT Technician, or similar role
+ Strong knowledge of desktop operating systems (Windows, macOS) and office software
+ Experience with computer hardware, including troubleshooting, repair, and upgrading
+ Familiarity with network configurations, Wi-Fi setup, and troubleshooting
+ Must be able to climb stairs and walk short/long distances to assist users
+ Must be squat down under equipment for installations
+ Must be able to carry at time 50lbs of equipment for installation updates
+ Familiarity with Active Directory, SCCM and Intune for managing computers and user profiles
+ Excellent problem-solving skills and ability to work under pressure
+ Strong customer service skills with the ability to communicate technical concepts to non-technical users
+ Knowledge of antivirus software, backup systems, and security best practices
+ Ability to prioritize tasks and manage time effectively in a fast-paced environment

**Wage Range** :

The rate for this position is between **$23.00 - $33.00 per hour.** Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

**Benefits** **:**

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.


The compensation and benefits information is accurate as of the date of this posting.

The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.


W2 only, no Corp to Corp.

We are unable to sponsor H-1B visas at this time.

CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer.

We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business.

For more information, visit **www.compucom.com** .
CompuCom is committed to providing equal employment opportunities in all employment practices.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.

Required Skill Profession

Other General