Desktop Analyst II

Job description

Position Summary
The Desktop Support Specialist is responsible for providing hands-on technical support for Windows operating systems, hardware deployments, and network connectivity in a corporate environment.

This role requires strong troubleshooting skills, excellent customer service, and the ability to work both independently and collaboratively to ensure smooth IT operations.
Key Responsibilities

+ Install, configure, and troubleshoot Windows 10/11 operating systems within a networked environment, including adding and removing users from the network.

+ Perform desktop and PC deployments, hardware installations, and equipment setup for new and existing users.

+ Support environmental refresh projects, upgrades, and replacements of IT assets.

+ Provide post-installation support and resolve break/fix issues promptly to minimize downtime.

+ Troubleshoot hardware components, peripherals, and small network devices (e.g., print servers).

+ Deliver field tech support for remote offices and on-site activities as needed.

+ Maintain accurate documentation of installations, configurations, and resolutions for internal knowledge sharing.

+ Collaborate with IT teams and vendors to resolve escalated issues and ensure compliance with company standards.

Qualifications

+ Experience: 3+ years of Windows 10/11 OS support and hardware troubleshooting in a corporate environment.

+ Technical Skills:Strong knowledge of Windows OS installation and troubleshooting.

+ Experience with PC deployments, hardware installs, and network connectivity.


+ Soft Skills: Excellent customer service and communication skills; ability to interact professionally with all levels of the organization.

Pay and Benefits
The pay range for this position is $20.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Rochester,NY.
Application Deadline
This position is anticipated to close on Nov 1, 2025.
h4>About TEKsystems:
We're partners in transformation.

We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership.

TEKsystems is an Allegis Group company.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services.

We accelerate business transformation for our customers.

Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions.

We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology.

We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.

TEKsystems and TEKsystems Global Services are Allegis Group companies.

Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Required Skill Profession

Other General