Job Description
: Field ITInfosys is seeking an IT Support Associate.
This position is responsible for providing expert technical support and hands-on repair services for laptops and related devices.
This role involves diagnosing hardware and software issues on laptops and end user devices, performing troubleshooting, repairs and upgrades and ensuring devices meet quality standards before returning them to customers.
The Field IT engineer plays a critical role in delivering reliable solutions and maintaining customer satisfaction in a fast-paced service environment.
Primary Skill RequiredHands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.Detailed Description of project/Requirement DescriptionInstalling, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.Hardware/software troubleshooting and resolutionPerform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologiesL1 level network troubleshooting and resolution for LAN ConnectivityHands & feet support to Backend team for Network/Server/application issueWorking with vendor support contacts to resolve technical issuesLabelling Racks & devicesServer mounting/movementNetwork & Sharing printer installationKnowledge of Office supportCoverage/compliance software installation and troubleshootingGood communication skillGood Knowledge of DHCP, DNS.Maintain IT inventory, coordinate vendor support, and assist with procurementSupport Mac devicesStrictly adhere to defined Service Level Agreements (SLA’s)Support recurring meetings, events, and after-hours activities as requiredDocumenting incidents, problems, and resolutions for future reference and for the knowledge basePreferred Skills: • Excellent problem-solving, communication, and documentation skills • Ability to work independently and manage technical issues.
• Willingness to learn new technologies and adapt to different roles Good to have any or more certificates such as: CompTIA A+, Microsoft Certified Desktop Support Technician The job entails sitting as well as working at a computer for extended periods of time.
Should be able to communicate by telephone, email or face to face.
Travel may be required as per the job requirements.Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.