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Urgent! Desktop Support Analyst Job Opening In Atlantic City New Jersey – Now Hiring Macpower Digital Assets Edge Private Limited

Desktop Support Analyst



Job description

JOB SUMMARY:


  • The role supports the Manager of IT Services in various departmental activities aimed at enhancing overall corporate performance.


  • Key responsibilities include the design, development, and maintenance of systems, data management, security access, project coordination, and interfacing with other systems.


  • Additionally, the role involves gathering and analyzing information, refining processes, and providing end-user support through efficient and cost-effective technology solutions.


  • The position requires travel between multiple sites for on-site support, with typically one day spent at each location during the week.

    A reliable car is essential for this role.

    The locations to be covered are: Glassboro, NJ; Waterford, NJ; McKee City, NJ; Cumberland, NJ; Millville, NJ; Cape May, NJ



KEY REQUIREMENTS:

Qualifications:


  • A four-year Bachelor's degree in Business, Computer Science, or a related field.

    Significant professional experience may be considered in lieu of the educational requirement.


  • A minimum of 2 to 5 years of relevant work experience.


  • Proficiency in Windows-based hardware and software applications is required.


  • Strong communication and analytical skills are essential.




Technical Skills:


  • Active Directory & Windows Server 2000 (or higher)

  • Office 2000 (or higher)

  • Mobile and cellular technologies (iPad, Tablets, iPhone)

  • ServiceNow

  • Familiarity with Android-based tablets



Responsibilities:


  • Review, evaluate, design, implement and maintain the corporate technology systems.


  • Identify data sources, constructs data decomposition diagrams, provides flow diagrams and documents all related processes.


  • Ability to communicate complicated technical concepts to non-technical Clients.


  • Experience ad-hoc reporting, estimating, and interfacing of inbound and outbound interface files.


  • Work as technical expert with Clients, application analysts, developers and other technical team members to support and develop technical solutions to complex business problems.


  • Develops specifications according to business requirements.


  • Configures system and monitors performance of systems and programs.

    Install software, patches and new environments as required.


  • Writes and maintains documentation to describe program development, logic, system coding, testing, changes, and corrections in accordance with policy and SOX auditing compliance.


  • Recommends new solutions and upgrades in alignment with strategic plans and business requirements.


  • Coordinate and perform all testing of any changes to environment with process owners.


  • Ensure that assigned backup support personnel are involved and aware of activities so that they have sufficient knowledge to be effective substitutes when needed.


  • Provides technical assistance to 700+ internal business users by responding to inquiries regarding errors, problems, or questions about hardware or software in a 24x7 environment.


  • Assist IT Department with other support related issues as required.


  • Perform other special projects and assignments as required.


  • Perform all duties inherent in all supervisory, professional and administrative positions.

    Consistent with all positions in this classification, additional projects, tasks and/or duties beyond what is outlined may be assigned as required.




Required Skill Profession

Other General



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    Unlock Your Desktop Support Potential: Insight & Career Growth Guide


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