Desktop Support Analyst

Job description

Description
We are seeking a proactive and customer-focused IT Support Specialist with strong experience in Microsoft technologies to join our team.

This role is essential to delivering high-quality technical support across the organization, with a focus on end-user satisfaction, responsiveness, and hands-on troubleshooting.
The ideal candidate will have a solid foundation in Microsoft 365, Windows OS, and identity/access management, along with a strong service mindset.

You’ll be the go-to resource for walk-up support, conference room technology troubleshooting (including Microsoft Teams and Zoom), and day-to-day IT issues.

Your ability to communicate clearly, solve problems efficiently, and maintain a calm, professional demeanor will be key to your success.
Key Responsibilities:
Provide Tier 1 and Tier 2 support for Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, Excel)
Deliver in-person walk-up support for hardware/software issues, including laptops, desktops, and mobile devices
Troubleshoot and support conference room technologies, including Microsoft Teams Rooms and Zoom setups (AV equipment, connectivity, user access)
Manage user accounts, permissions, and access using Microsoft Entra (formerly Azure AD), Active Directory, and Exchange
Respond to support tickets via phone, email, and remote desktop tools with urgency and professionalism
Assist with onboarding/offboarding, including device setup, account provisioning, and access configuration
Document support interactions, resolutions, and system updates in the ticketing system
Collaborate with infrastructure and security teams to escalate and resolve complex issues
Educate users on best practices, self-service tools, and IT policies
Participate in IT projects such as hardware refreshes, software rollouts, and system upgrades
This is a great opportunity for someone who enjoys hands-on support, thrives in a collaborative environment, and is passionate about helping users get the most
Additional Skills & Qualifications
Technical Skills:
Strong proficiency in Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, Excel)
Hands-on experience with Microsoft Entra for identity and access management
Solid understanding of Windows OS and basic troubleshooting techniques
Familiarity with Active Directory, user provisioning, and group policy management
Experience with remote support tools and ticketing systems (e.g., ServiceNow, Zendesk)
Customer Service & Communication:
Excellent communication skills with a focus on clear, empathetic support
Ability to explain technical issues in user-friendly terms
Proven track record of resolving issues efficiently and professionally
Preferred Qualifications:
Experience in a life sciences environment
Experience supporting hybrid or remote teams
Familiarity with Intune or other device management platforms
Pay and Benefits
The pay range for this position is $33.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Framingham,MA.
Application Deadline
This position is anticipated to close on Nov 1, 2025.
h4>About TEKsystems:
We're partners in transformation.

We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership.

TEKsystems is an Allegis Group company.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services.

We accelerate business transformation for our customers.

Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions.

We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology.

We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.

TEKsystems and TEKsystems Global Services are Allegis Group companies.

Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Required Skill Profession

Other General