Desktop Support Analyst

Job description

Description
We are seeking a skilled and proactive Desktop Support Technician to provide comprehensive on-site technical support for approximately 400 users across four core divisions: Call Centers, Finance, International Shipping, and Medical Devices.

This role involves supporting both office and production line environments, ensuring seamless operation of desktop systems, peripherals, and network infrastructure.
Key Responsibilities

+ Install, configure, and maintain desktop computers, peripherals, and mobile RF devices in office and production settings.

+ Provide hands-on technical support for computers, phones, printers (including industrial models), and mobile devices.

+ Troubleshoot and resolve hardware, software, and network issues across end-user devices and infrastructure.

+ Administer and maintain network servers, including Active Directory account management.

+ Perform workstation imaging and deployment using standardized processes.

+ Manage hardware inventory and coordinate proper e-waste disposal.

+ Deliver Windows 11 support and troubleshooting.

+ Execute additional IT support tasks as assigned.

Required Skills & Qualifications

+ Proven ability to diagnose and resolve technical issues efficiently.

+ Strong decision-making skills, especially under pressure and in time-sensitive situations.

+ Excellent communication skills—both verbal and written.

+ Highly organized with the ability to prioritize and manage multiple tasks simultaneously.

+ Comfortable working in a dynamic, fast-paced environment.

Technical Proficiencies

+ Desktop Support & Troubleshooting

+ Break/Fix Repair

+ Printer & Industrial Printer Support

+ Windows 11 Administration

+ Active Directory Management

+ Imaging & Deployment Tools

+ Mobile RF Device Support

Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Lake Mary,FL.
Application Deadline
This position is anticipated to close on Oct 29, 2025.
h4>About TEKsystems:
We're partners in transformation.

We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership.

TEKsystems is an Allegis Group company.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services.

We accelerate business transformation for our customers.

Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions.

We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology.

We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.

TEKsystems and TEKsystems Global Services are Allegis Group companies.

Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Required Skill Profession

Other General