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Urgent! Desktop Support Coordinator Job Opening In Davie – Now Hiring Town of Davie

Desktop Support Coordinator



Job description

Description

The Town of Davie has  transitioned  to a four (4) day work week schedule (10 hours per day).

Hours of work are Monday through Thursday either 7:00am-5:30pm or 7:30am-6:00pm.
 This is advanced technical work in desktop/laptop computer systems environment; mobile terminal devices (MTDs); Law Enforcement/Public Safety Software and Networks.

The Desktop Support Coordinator position is a field-support position which directly diagnoses, maintains and repairs all Town-owned computer and peripheral equipment as well as supports and manages moves, add-ons, and/or changes.

Provides support for warranty repairs, inventory reporting and validation; also, end user training.

Reports to the Information Technology Supervisor or Project Manager.

Minimum Requirements (Must meet by the closing date of the posting unless otherwise stated)

Education and Experience:
 REQUIRED:

  • Graduation from an accredited College or University with a Bachelor's Degree in Information Technology, Computer Science or a closely related field.
  •  Five (5) years full time experience in a desktop support environment .
  • Additional qualifying experience in a job related field may substitute on a year-for-year basis for the required education.
  • Licenses and/or Certificates :
    REQUIRED:
  •  A+ Certification.
  •  N+ and MD-102 or the ability to obtain these certifications within one (1) year of appointment.
  • Possession and maintenance of a valid State of Florida Driver's License.
  • PREFERRED
  • MS-500 or MS700 certification.
  • Knowledge of Information Technology Industry current technologies including Internet hosting and connectivity, Document Management, MS Office, Dell Desktop business models and laptops, local area networks, wireless local area networks (WLAN).



  • Special Requirements

    KNOWLEDGE, SKILLS AND ABILITIES

  • Considerable knowledge of state-of-the-art computer hardware and software.
  • Considerable knowledge of Local and Wide Area Network structures and associated administrative functions.
  • Knowledge and practical experience with Dell Desktop and Laptops, Lenovo Desktops and Laptops, TCP/IP, Wireless Technology and mobile data-reporting computing, Mobile Tablet Devices (IPAD's, etc.).
  • Familiar with the following software vendors and programs: MS O365, Teams, Network Based Imaging and Desktop Deployment and Anti-Virus; Microsoft O/S Windows and Office Products, AT&T Wireless GPRS and Edge Networks, Verizon Mobile Wireless, DELL KACE, Microsoft Systems Center, WSUS/Network Based Software Deployment tools.
  • Ability to train Town staff in the operation and use of computers and standard Town software.
  • Ability to establish and maintain effective working relationships and provide excellent customer service to users.
  • Ability to think critically and logically to resolve problems as well as to independently set priorities and organize work.


  • Required Skill Profession

    Computer Occupations



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      Unlock Your Desktop Support Potential: Insight & Career Growth Guide


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