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Urgent! Desktop Support Job Opening In Schenectady – Now Hiring Mindlance



Job description

Provide a short description of the Position: The candidate for this position will provide technical support for hardware and software.

This position will deliver high-quality service to end users and ensure service support and delivery are in place to meet the agency's business needs.


Provide a list of the day-to-day tasks to be performed by the Selected Candidate: Taking care of level tickets (and level when necessary ex: answer phone, create tickets).

Tasks include but not limited to: onboarding new staff (equipment deployment), offboarding staff, training state staff, providing support for issues that need to be escalated and completed in a timely manner.

Utilize PowerShell scripting to maximize productivity of platform management.

Administer corporate mobile device management solution.

Maintain platform security and compliance in alignment with agency's cyber security program to protect data.

Test Group Policies and updates for endpoint OS.

Utilize standard enterprise tools to develop or implement infrastructure hardware, software, or other technical components.

Provide preventative maintenance, troubleshooting and quickly resolve routine problems to ensure infrastructure stability.

Work alongside business operations teams, project management teams, and additional IT teams to coordinate work efforts and establish processes.

Perform system software and hardware upgrades and changes; including planning, scheduling, testing and coordination.

Monitor, measure, and test current/new infrastructure products and services.

Perform operational, project, and support tasks with little to no supervision, while meeting or exceeding SLAs and performance expectations.

Develop and ensure deployment documentation such as design and environment specifications, user and technical manuals, and process documentation.

Use of remote access technologies (VPN, terminal services) Collaborate with internal and external application support, systems infrastructure, security, network, telecom, and service desk departments to deliver the best desktop experience to the enterprise.




Required Skill Profession

Computer Occupations



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    Unlock Your Desktop Support Potential: Insight & Career Growth Guide


  • Real-time Desktop Support Jobs Trends in Schenectady, United States (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Desktop Support in Schenectady, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 39178 jobs in United States and 20 jobs in Schenectady. This comprehensive analysis highlights market share and opportunities for professionals in Desktop Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Desktop Support Job?

    Great news! is currently hiring and seeking a Desktop Support to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Mindlance adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying United States laws and regulations
  • What Is the Average Salary Range for Desktop Support Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Schenectady. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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  • Interview Tips for Desktop Support Job Success
    Mindlance interview tips for Desktop Support

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Mindlance's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
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    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Desktop Support interview at Mindlance, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Mindlance's products or services and be prepared to discuss how you can contribute to their success.

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