Urgent! Desktop Support Services Help Desk Lead Job Opening In Herndon – Now Hiring ManTech
ManTech seeks a motivated, career and customer-oriented **Desktop Support Services Help Desk Lead** to join our team in **Washington, DC.** This is a hybrid position with 4 days onsite and 1 day remote.
The **Desktop Support Services Help Desk Lead** oversees the help desk operations and support under the task order, ensuring proper integration, efficient operations, coordination, maintained urgency, and execution of activities to support help desk operations and services to the DHS customers.
This position will work closely with the customer stakeholders, project managers, and other team members to ensure efficient and effective support assisting to deconflict resource allocation issues providing efficient help desk support and services to the enterprise.
Review and provide recommendations for processes continuous improvement.
**Responsibilities include but are not limited to:**
+ Maintain high performance levels for service-related processes, and implementing improvement activities wherever necessary
+ Provide guidance, leadership and oversight for services and support optimizing help desk activities to rapidly and effectively respond to and resolve critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders
+ Identify, investigate, and analyze processes and activities, leading and mentoring team members to continuously improve help desk services and processes
+ Work closely with other teams and stakeholders to maintain focus on key requirements and support to DHS customers
+ Take accountability for help desk operations performance, meeting customer expectations, and driving future improvements focusing on critical issues and driving teams to meet or exceed requirements
+ Maintain focus on metrics, review and track ticket processes working closely with functional leads ensuring effective tracking, actions, and efficient closure of tickets
**Minimum Qualifications:**
+ Bachelor of Science (BS) degree.
+ 10+ years of relevant experience in service desk or program management.
+ 4+ years of hands-on leadership experience in service desk support and operations.
+ One of the following certifications is required: ITIL Certification, Security+, PMP Certification
**Preferred Qualifications:**
+ Help Desk Institute (HDI) certification
+ Familiarity with Agile methodologies
+ Experience with ServiceNow, JIRA, and MS Office suite (beyond Excel/PowerPoint)
+ Prior or current experience working with or supporting the Department of Homeland Security (DHS)
**Clearance Requirements:**
+ Active Secret with eligibility for Top Secret
+ Must be able to pass DHS suitability
**Physical Requirements:**
+ The person in this position must be able to remain in a stationary position 50% of the time.
Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations
+ Ability to travel to DHS locations within CONUS and OCONUS as required
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer.
We do not discriminate against any employee or applicant for employment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at careers@mantech.com and provide your name and contact information.
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Unlock Your Desktop Support Potential: Insight & Career Growth Guide
Real-time Desktop Support Jobs Trends in Herndon, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Desktop Support in Herndon, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 39184 jobs in United States and 52 jobs in Herndon. This comprehensive analysis highlights market share and opportunities for professionals in Desktop Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! ManTech is currently hiring and seeking a Desktop Support Services Help Desk Lead to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ManTech adheres to the cultural norms as outlined by Expertini.
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