Desktop Support Tech II

Job description

At CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) **, ** you’re more than just a number.

Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.


Our client is currently seeking a qualified  **Desktop Support Technician II**  to join their team **onsite** in Huntsville, AL and provide end-user support.

The work schedule is **Monday - Friday, 8:00am to 5:00pm during training (30-60 days).

Permanent schedule Tuesday - Saturday.**


This technician will be required to attend client safety trainings which should happen within the first week of being on site.

They will also be required to wear a client-provided uniform and steel-toed shoes.

**Duties and Responsibilities** **:**

+ Be able to account for work using visual task board, ServiceNow ticketing system, and during regular team stand up meetings.
+ Repair, test, image and clean PCs, laptops, monitors, printers, and other related hardware.
+ Maintain, analyze, and troubleshoot, software and computer peripherals.
+ Ability to set up, configure and add all hardware.

Experience with asset management.

Install, Move, Add, and Change (IMAC).
+ Large IMAC events expected for client printer migration and PC refreshes.
+ Assure all tickets that require follow-up work and / or calls receive appropriate attention.
+ Assist with installations, configurations, upgrades, patches, and other maintenance activities of server equipment.
+ Perform backup, recovery, and security procedures both planned or during emergencies.

Follow established procedures to detect, diagnose, and accurately report outage of critical site applications.
+ Assist with diagnoses of network hardware and performance problems.
+ Perform approved installation, configuration, and maintenance of physical network.
+ Perform network system administration tasks both planned or during emergencies.
+ Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer’s site.
+ Back up and burn end user data.
+ Assist in developing and documenting improvements to current processes.
+ Assist other coworkers in resolution of end users’ technical issues across the program.
+ Assist Site Leader in the execution of established processes and escalations.
+ Ability to handle multiple projects.
+ Experience working in enterprise environment.


  **Skills and Qualifications** **:**

+ Top qualities candidates must have: Confidence, have a Positive Attitude to deliver great customer experiences, and to be Invigorated by constant personal interaction.
+ Demonstrate high energy given fast-paced environment.
+ Deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, and connect network printers) as well.
+ Working experience or strong understanding of enterprise technologies such as Office 365, Win10 Professional, imaging, and ticketing systems.
+ Experience supporting applications related to engineering, manufacturing, and logistics is a plus.
+ Must have the ability to work with strong personalities.
+ ServiceNow experience is a plus.
+ Coachable, Team Player able to meet customer expectations regularly and respond well to feedback from leadership.
+ Candidate must have an understanding or work experience of server and network support within an enterprise to provide Smart Hands / Feet support.
+ Dependability: both to get work done independently, and attendance and availability to work scheduled hours.
+ Trusted to work proactively given limited site IT Leadership.

**Wage Range** :

The rate for this position is between **$17.25 - $25.30 per hour.** Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

**Benefits** **:**

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.


The compensation and benefits information is accurate as of the date of this posting.

The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.


W2 only, no Corp to Corp.

We are unable to sponsor H-1B visas at this time.

CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer.

We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business.

For more information, visit  **www.compucom.com** .

**#INDCCStaffing**
CompuCom is committed to providing equal employment opportunities in all employment practices.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.

Required Skill Profession

Other General