Desktop Support Technician

Job description

At CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) **,** you’re more than just a number.

Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is looking for a qualified **Desktop Support Technician** to join the team **onsite** in Durham, NC.


**Duties and Responsibilities** **:**

+ Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware
+ Maintain, analyze, and troubleshoot software and computer peripherals.

Ability to set up, configure, and add all hardware
+ Perform install, move, add, and change.

Large IMAC events expected for client printer migration and PC refreshes
+ Ensure that all tickets requiring follow-up work and/or calls receive appropriate attention
+ Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer's site
+ Back up and burn end user data
+ Assist in developing and documenting improvements to current processes
+ Assist other coworkers in resolution of end users' technical issues across the program
+ Assist Site Leader in the execution of established processes and escalations

**Skills and Qualifications** **:**

+ Experience with asset management
+ Use a Confident, Positive Attitude to deliver great customer experience and to be invigorated by constant personal interaction
+ Demonstrate high energy given fast-paced environment
+ Deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well
+ Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems
+ Having experience supporting applications related to engineering, manufacturing, and logistics is a plus
+ Ability to work with strong personalities
+ Managing stress while being able to deescalate tense users is a key attribute
+ Get work done independently, and for attendance for availability to work scheduled hours
+ Trusted to work proactively is a key attribute given limited site IT Leaders
+ Ability to handle multiple projects
+ Experience working in an enterprise environment
+ Be physically able to lift up to 40lbs, bend, crawl and climb
+ Be able to be on their feet and walk potentially a good portion of the day while visiting customers’ work area
+ ServiceNow experience not required but a plus
+ Windows 10 and Mac OS experience a plus

**Wage Range** :
The hourly rate for this position is between **$16.50 to $24.20 per hour.** Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

**Benefits** **:**
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information are accurate as of the date of this posting.

The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

We are unable to sponsor H-1B visas currently.

CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer.

We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium businesses.

For more information, visit **www.compucom.com** .
CompuCom is committed to providing equal employment opportunities in all employment practices.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.

Required Skill Profession

Other General