• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
United States Jobs Expertini

Desktop Support Technician Job Opening In Edison – Now Hiring NTT


Job description

JOB DESCRIPTION

Req ID: 337527 

We are currently seeking a Desktop Support Technician to join our team in Edison, New Jersey (US-NJ), United States (US).

The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer.

These services include: IMAC, Break Fix, Desk Side Support, etc.

This role combines strong technical skills with an emphasis on delivering a high level of customer service.

This position will be working mainly in Hackensack but from time to time must be flexible to work in other locations.

Rotating On-call/holiday and occasional weekend support.

This role requires working onsite daily at our client's facility and requires employee get a Flu vacination on or before start date to the extent required by applicable law.

Job Responsibilities Include:

  • Performing moderate-to-complicated configuration and repair of desktop/notebook computer equipment (and connected peripherals), low-to-moderate installation of IP phone handsets including network drops, and moderate troubleshooting of technical issues on desktop/notebook computer equipment.
  • Provide customer service to a large end user base onsite at customer’s location regarding computing functionality, questions, diagnostics, assistance, and consultations in one on one or group situations via in person, phone, email, and video conferences, etc.
  • Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
  • Diagnoses and resolves product performance problems using advanced tools / technical knowledge to remediate customer problems.

    Ability to identify issues caused by firewall, proxy, or anti-virus software.
  • Break/Fix (Hardware and Software) -Performs troubleshooting, parts replacement, and repair on desktops / notebooks, printers, and attached peripherals.

    Diagnoses and resolves product performance problems using advanced tools / technical knowledge.
  • IMAC - Desktop, Laptop, printer and attached peripherals installation & maintenance including hardware, software, and consumables.

  • Ticket and workload management utilizing customer provided ticketing system.
  • Physically able to lift and move hardware.
  • Basic Qualifications:

  • 3+ years of experience desktop support experience including:
  • Hands on experience with workstation hardware, including assembly, troubleshooting and components replacement.
  • Hands on experience with installation, configuration and troubleshooting Windows operating systems, MS applications (office), Antivirus programs, Browsers.
  • Preferred Skills:

  • MS Windows, MS Office, Google Workspace knowledge, ChromeOS, IOS, Citrix client
  • Motivated technician with proven troubleshooting skills
  • Proven customer service skills - Must be able to effectively communicate with customers over the phone, in person and via email while providing excellent customer service.
  • Must be able to effectively multi-task and work in a dynamic, fast-paced team environment.
  • Familiarity with workgroup and domain environments
  • Windows 10 / ChromeOS / Cloud Ready Deployments
  • Active Directory - Computer management
  • Imaging, software push using Ivanti LANDesk
  • Work with vendors to help troubleshoot and resolve vendor supported applications and hardware (liaison between end user, vendor, and other support towers)
  • Smart hands for specific support towers.

    Provide boots on ground for outages and major incidents and follow directions provided by advanced support towers (Epic, Citrix, Network, Server, Cyber, Enterprise applications)
  • Break-fix/Install - thin clients, mobility devices, desktops / laptops, Chrome devices, peripherals (signature pads, scanners, credit card machines)
  • About NTT DATA

    NTT DATA is a $30 billion trusted global innovator of business and technology services.

    We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success.

    As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.

    Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity.

    We are one of the leading providers of digital and AI infrastructure in the world.

    NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

    Visit us at 

    Required Skill Profession

    Computer Occupations


    • Job Details

    Related Jobs

    Cynet Systems hiring Desktop Support Technician Job in Chattanooga, Tennessee, United States
    Cynet Systems
    Chattanooga, Tennessee, United States
    TEKsystems hiring Desktop Support Technician Job in Las Vegas, Nevada, United States
    TEKsystems
    Las Vegas, Nevada, United States
    Cynet Systems hiring Desktop Support Technician Job in Englewood, New Jersey, United States
    Cynet Systems
    Englewood, New Jersey, United States
    C&S Employment Solutions hiring Desktop Support Technician Job in Jefferson City, Missouri, United States
    C&S Employment Solutions
    Jefferson City, Missouri, United States
    Excis Compliance ltd hiring Desktop Support Technician Job in Milwaukee, Wisconsin, United States
    Excis Compliance ltd
    Milwaukee, Wisconsin, United States
    Cynet Systems hiring Desktop Support Technician Job in Commerce City, Colorado, United States
    Cynet Systems
    Commerce City, Colorado, United States
    Cookeville Regional Medical Center hiring Desktop Support Technician Job in Cookeville, Tennessee, United States
    Cookeville Regional Medical Center
    Cookeville, Tennessee, United States
    Cynet Systems hiring Desktop Support Technician Job in Frankfort, Kentucky, United States
    Cynet Systems
    Frankfort, Kentucky, United States
    NTT DATA hiring Desktop Support Technician Job in Los Angeles, California, United States
    NTT DATA
    Los Angeles, California, United States
    TEKsystems hiring Desktop Support Technician Job in Sunnyvale, California, United States
    TEKsystems
    Sunnyvale, California, United States
    Transdev hiring Desktop Support Technician Job in Quincy, Massachusetts, United States
    Transdev
    Quincy, Massachusetts, United States
    TEKsystems hiring Desktop Support Technician Job in West Jefferson, Ohio, United States
    TEKsystems
    West Jefferson, Ohio, United States
    Empower AI hiring Desktop Support Technician Job in Washington, District of Columbia, United States
    Empower AI
    Washington, District of Columbia, United States
    MetroSys hiring Desktop Support Technician Job in Las Vegas, Nevada, United States
    MetroSys
    Las Vegas, Nevada, United States
    Buchanan Technologies hiring Desktop Support Technician Job in Elkridge, Maryland, United States
    Buchanan Technologies
    Elkridge, Maryland, United States
    MCI, LC hiring Desktop Support Technician Job in Wichita, Kansas, United States
    MCI, LC
    Wichita, Kansas, United States
    Cynet Systems hiring Desktop Support Technician Job in Downers Grove, Illinois, United States
    Cynet Systems
    Downers Grove, Illinois, United States
    Datawiz hiring Desktop Support Technician Job in Arlington, Virginia, United States
    Datawiz
    Arlington, Virginia, United States
    Radius Global Solutions hiring Desktop Support Technician Job in Lenexa, Kansas, United States
    Radius Global Solutions
    Lenexa, Kansas, United States
    Alcorn State University hiring Technician, Desktop Support Job in Fayette, Mississippi, United States
    Alcorn State University
    Fayette, Mississippi, United States
    TEKsystems hiring Desktop Support Technician Job in Brook Park, Ohio, United States
    TEKsystems
    Brook Park, Ohio, United States
    NTT hiring Desktop Support Technician Job in Northlake, Illinois, United States
    NTT
    Northlake, Illinois, United States
    MetroSys hiring Desktop Support Technician Job in Helena, Montana, United States
    MetroSys
    Helena, Montana, United States
    L3Harris hiring Desktop Support Technician Job in Londonderry, NH, United States
    L3Harris
    Londonderry, NH, United States
    ICONMA, LLC hiring Desktop Support Technician Job in , , United States
    ICONMA, LLC
    , , United States
    Insight Global hiring Desktop Support Technician Job in Washington, DC, United States
    Insight Global
    Washington, DC, United States
    Robert Half Technology hiring Desktop Support Technician Job in Havertown, PA, United States
    Robert Half Technology
    Havertown, PA, United States
    Robert Half Technology hiring Desktop Support Technician Job in Jacksonville, FL, United States
    Robert Half Technology
    Jacksonville, FL, United States
    Robert Half Technology hiring Desktop Support Technician Job in Havertown, PA, United States
    Robert Half Technology
    Havertown, PA, United States
    Robert Half Technology hiring Desktop Support Technician Job in Jacksonville, FL, United States
    Robert Half Technology
    Jacksonville, FL, United States
    Robert Half Technology hiring Desktop Support Technician Job in Havertown, PA, United States
    Robert Half Technology
    Havertown, PA, United States
    Robert Half Technology hiring Desktop Support Technician Job in Jacksonville, FL, United States
    Robert Half Technology
    Jacksonville, FL, United States

    Unlock Your Desktop Support Potential: Insight & Career Growth Guide


    Real-time Desktop Support Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Desktop Support in Edison, United States, highlighting market share and opportunities for professionals in Desktop Support roles.

    39178 Jobs in United States
    39178
    33 Jobs in Edison
    33
    Download Desktop Support Jobs Trends in Edison and United States

    Are You Looking for Desktop Support Technician Job?

    Great news! is currently hiring and seeking a Desktop Support Technician to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NTT adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Desktop Support Technician Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Edison. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Desktop Support Technician?

    Key qualifications for Desktop Support Technician typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Desktop Support Technician?

    To improve your chances of getting hired for Desktop Support Technician, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Desktop Support Technician Job Success

    NTT interview tips for Desktop Support Technician

    Here are some tips to help you prepare for and ace your Desktop Support Technician job interview:

    Before the Interview:

    Research: Learn about the NTT's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Desktop Support Technician interview at NTT, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the NTT's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for Desktop Support Technician Positions

    Setting up job alerts for Desktop Support Technician is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!