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Desktop Support Technician Job Opening In Helena – Now Hiring MetroSys


Job description

Job Overview:



  • MetroSys is seeking a Desktop Support Technician for a six-month engagement supporting our enterprise client operations in Montana and Wyoming.

  • Based in Helena, MT , this role requires statewide travel to support multiple office locations with desktop, laptop, and end-user IT needs.
  • The ideal candidate will be customer-focused, self-directed, and capable of providing hands-on technical support in a fast-paced, field-oriented environment.

Key Responsibilities:



  • Provide Tier 1 and Tier 2 desktop support for Windows-based systems and peripherals.

  • Travel to offices across Montana and Wyoming to resolve technical issues and perform routine maintenance.
  • Support hardware and software installation, upgrades, and troubleshooting (laptops, desktops, printers, mobile devices).
  • Maintain documentation of service requests, troubleshooting steps, and resolutions.
  • Assist with imaging, deployment, and asset inventory.
  • Collaborate with centralized IT teams to escalate complex issues.
  • Deliver excellent customer service in-person and remotely to users with varying levels of technical ability.

Requirements:



  • 2+ years of hands-on desktop support experience (Windows OS, Office 365, hardware troubleshooting).

  • Ability and willingness to travel across MT and WY (company vehicle or mileage reimbursement provided).
  • Strong understanding of networking fundamentals (IP, DNS, DHCP).
  • Experience with ticketing systems and remote support tools.
  • Must be self-motivated and capable of working independently.
  • Excellent communication and interpersonal skills.
  • Valid driver's license required.

Preferred Qualifications:



  • A+ or similar technical certification.

  • Experience working with distributed field offices.
  • Prior experience supporting IT needs for multi-site organizations.
  • Powered by JazzHR
  • Required Skill Profession

    Computer Occupations


  • Job Details

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Unlock Your Desktop Support Potential: Insight & Career Growth Guide


Real-time Desktop Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Desktop Support in Helena, United States, highlighting market share and opportunities for professionals in Desktop Support roles.

38837 Jobs in United States
38837
46 Jobs in Helena
46
Download Desktop Support Jobs Trends in Helena and United States

Are You Looking for Desktop Support Technician Job?

Great news! is currently hiring and seeking a Desktop Support Technician to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at MetroSys adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Desktop Support Technician Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Helena. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Desktop Support Technician?

Key qualifications for Desktop Support Technician typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Desktop Support Technician?

To improve your chances of getting hired for Desktop Support Technician, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Desktop Support Technician Job Success

MetroSys interview tips for Desktop Support Technician

Here are some tips to help you prepare for and ace your Desktop Support Technician job interview:

Before the Interview:

Research: Learn about the MetroSys's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Desktop Support Technician interview at MetroSys, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the MetroSys's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Desktop Support Technician Positions

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