• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
United States Jobs Expertini

Desktop Support Technician I Job Opening In Scottsdale – Now Hiring AmTrust Financial


Job description

Overview

AmTrust Financial is currently seeking a talented individual to fill a role as Desktop Support Technician.

The Desktop Support Technician will report to the Director, IT End User Services.

The Desktop Support Technician is part of a team responsible for supporting a multitude of IT related issues that range from desktops, laptops, network, telecom, video conferencing, VoIP, mobility and server or infrastructure problems.

The position is also a member of a global remote support team working to diagnose, resolve, and respond to IT incidents in a fast-paced environment.

Responsibilities

The Desktop Support Technician provides end-user support and installs/maintains personal computer hardware and software utilizing hands-on and remote resolution capabilities to ensure the efficient and successful operations of AmTrust’s corporate business, while following all IT and Security standards and practices.

The Desktop Support Technician will work closely with other IT groups, business departments, and external entities.

  • Provide high quality, service focused support, in person, by phone or email with both onsite and remote end users.
  • Troubleshoot problem areas in a timely and accurate fashion and provide end-user assistance where required.
  • Troubleshoot and resolve complex issues and work with other teams to identify root cause and resolution.
  • Follow up with customers to ensure their technology needs are being met and issues are resolved.
  • Install, diagnose, repair, maintain and upgrade all PC hardware and equipment to ensure optimal workstation performance.
  • Provide desktop/laptop break/fix/maintenance support
  • Provide support to growing mobility platforms (iOS, Android, MacOS and Windows based platforms)
  • Document incidents, problems and requests in the company ticketing system (ServiceNow).
  • Ensures detailed work notes are documented with every ServiceNow ticket.
  • Escalate critical incidents to Management as needed.
  • Perform regular stock room audits to assist the IT Asset Management team
  • Day-to-day-operational activities associated with shipping and receiving of IT hardware.
  • Work independently while simultaneously being a collaborative team member striving for team success.
  • Follow standard operating procedures around process and documentation.
  • Minimal travel required.
  • Keeps current with market trends and demands.
  • Performs other functionally related duties as assigned.
  • May be required to work overtime as assigned.

  • Qualifications

    Required:

  • Associates degree: proven industry experience will be acceptable in lieu of degree
  • 2-3 years of experience in IT Desktop Support with a focus on end user facing services
  • A+ Certification highly desirable
  • Experience with Windows 10
  • Knowledgeable in Microsoft Office Applications
  • Working knowledge with Help Desk ticketing systems such as ServiceNow

  • Preferred:

  • Hands on experience with Adobe Acrobat, VPN Clients, Cisco Jabber
  • Troubleshoot and installation of Laptops/PC, printers, and copiers
  • Experience working with Active Directory
  • Basic Networking (TCP/IP)
  • Cisco Phones and Soft Phones
  • Microsoft MCP (Microsoft Certifications)
  • #AmTrust

    #LI-ONSITE

    #LI-EF1

    What We Offer

    AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities.

    Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected.

    This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice.

    Diversity is a business imperative, enabling us to attract, retain and develop the best talent available.

    We see diversity as more than just policies and practices.

    It is an integral part of who we are as a company, how we operate and how we see our future.

    Required Skill Profession

    Computer Occupations


    • Job Details

    Related Jobs

    Prosum hiring Desktop Support Technician I Job in Los Angeles, California, United States
    Prosum
    Los Angeles, California, United States
    Innova Solutions hiring Desktop Support – I Job in Grand Junction, Colorado, United States
    Innova Solutions
    Grand Junction, Colorado, United States
    Innova Solutions hiring Desktop Support – I Job in Leesburg, Virginia, United States
    Innova Solutions
    Leesburg, Virginia, United States
    TEKsystems hiring Desktop Support Technician Job in Las Vegas, Nevada, United States
    TEKsystems
    Las Vegas, Nevada, United States
    Cynet Systems hiring Desktop Support Technician Job in Englewood, New Jersey, United States
    Cynet Systems
    Englewood, New Jersey, United States
    Cynet Systems hiring Desktop Support Technician Job in Frankfort, Kentucky, United States
    Cynet Systems
    Frankfort, Kentucky, United States
    NTT DATA hiring Desktop Support Technician Job in Los Angeles, California, United States
    NTT DATA
    Los Angeles, California, United States
    NTT hiring Desktop Support Technician Job in Edison, New Jersey, United States
    NTT
    Edison, New Jersey, United States
    MetroSys hiring Desktop Support Technician Job in Helena, Montana, United States
    MetroSys
    Helena, Montana, United States
    Cynet Systems hiring Desktop Support Technician Job in Commerce City, Colorado, United States
    Cynet Systems
    Commerce City, Colorado, United States
    TEKsystems hiring Desktop Support Technician Job in Brook Park, Ohio, United States
    TEKsystems
    Brook Park, Ohio, United States
    MCI, LC hiring Desktop Support Technician Job in Wichita, Kansas, United States
    MCI, LC
    Wichita, Kansas, United States
    Radius Global Solutions hiring Desktop Support Technician Job in Lenexa, Kansas, United States
    Radius Global Solutions
    Lenexa, Kansas, United States
    Transdev hiring Desktop Support Technician Job in Quincy, Massachusetts, United States
    Transdev
    Quincy, Massachusetts, United States
    Alcorn State University hiring Technician, Desktop Support Job in Fayette, Mississippi, United States
    Alcorn State University
    Fayette, Mississippi, United States
    Datawiz hiring Desktop Support Technician Job in Arlington, Virginia, United States
    Datawiz
    Arlington, Virginia, United States
    MetroSys hiring Desktop Support Technician Job in Las Vegas, Nevada, United States
    MetroSys
    Las Vegas, Nevada, United States
    Empower AI hiring Desktop Support Technician Job in Washington, District of Columbia, United States
    Empower AI
    Washington, District of Columbia, United States
    NTT hiring Desktop Support Technician Job in Northlake, Illinois, United States
    NTT
    Northlake, Illinois, United States
    TEKsystems hiring Desktop Support Technician Job in Sunnyvale, California, United States
    TEKsystems
    Sunnyvale, California, United States
    TEKsystems hiring Desktop Support Technician Job in West Jefferson, Ohio, United States
    TEKsystems
    West Jefferson, Ohio, United States
    Cookeville Regional Medical Center hiring Desktop Support Technician Job in Cookeville, Tennessee, United States
    Cookeville Regional Medical Center
    Cookeville, Tennessee, United States
    C&S Employment Solutions hiring Desktop Support Technician Job in Jefferson City, Missouri, United States
    C&S Employment Solutions
    Jefferson City, Missouri, United States
    Colorado State University hiring Desktop Support Technician Job in Fort Collins, CO, United States
    Colorado State University
    Fort Collins, CO, United States
    CompuCom hiring Desktop Support Technician Job in Reedsville, PA, United States
    CompuCom
    Reedsville, PA, United States
    CompuCom hiring Desktop Support Technician Job in Durham, NC, United States
    CompuCom
    Durham, NC, United States
    CompuCom hiring Desktop Support Technician Job in Indianapolis, IN, United States
    CompuCom
    Indianapolis, IN, United States
    CompuCom hiring Desktop Support Technician Job in Washington, DC, United States
    CompuCom
    Washington, DC, United States
    CompuCom hiring Desktop Support Technician Job in Lynn, MA, United States
    CompuCom
    Lynn, MA, United States
    BAE Systems hiring Desktop Support Technician Job in Merrimack, NH, United States
    BAE Systems
    Merrimack, NH, United States
    BAE Systems hiring Desktop Support Technician Job in Nashua, NH, United States
    BAE Systems
    Nashua, NH, United States
    BAE Systems hiring Desktop Support Technician Job in York, PA, United States
    BAE Systems
    York, PA, United States

    Unlock Your Desktop Support Potential: Insight & Career Growth Guide


    Real-time Desktop Support Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Desktop Support in Scottsdale, United States, highlighting market share and opportunities for professionals in Desktop Support roles.

    38837 Jobs in United States
    38837
    57 Jobs in Scottsdale
    57
    Download Desktop Support Jobs Trends in Scottsdale and United States

    Are You Looking for Desktop Support Technician I Job?

    Great news! is currently hiring and seeking a Desktop Support Technician I to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at AmTrust Financial adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Desktop Support Technician I Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Scottsdale. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Desktop Support Technician I?

    Key qualifications for Desktop Support Technician I typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Desktop Support Technician I?

    To improve your chances of getting hired for Desktop Support Technician I, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Desktop Support Technician I Job Success

    AmTrust Financial interview tips for Desktop Support Technician I

    Here are some tips to help you prepare for and ace your Desktop Support Technician I job interview:

    Before the Interview:

    Research: Learn about the AmTrust Financial's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Desktop Support Technician I interview at AmTrust Financial, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the AmTrust Financial's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for Desktop Support Technician I Positions

    Setting up job alerts for Desktop Support Technician I is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!