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Desktop Support Technician II Job Opening In Redmond – Now Hiring Denali

Desktop Support Technician II

    United States Jobs Expertini Expertini › United States › Jobs › Redmond › Computer Occupations › Desktop Support Technician Ii

Job description

Benefits 

U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays.

Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time.

Additional paid sick leave is also provided if required by state or local law.

Summary of Position:

The Desktop Support Technician is part of an internal Denali team responsible for providing technical support and deployment services.

Essential Functions:

  • Provide moderately complex end-user technical support including analysis and troubleshooting of technical issues
  • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals
  • Documents, maintains, upgrades, or replaces hardware and software systems
  • Deployments of new computer-related hardware or moves, and existing computer operating system upgrades.

    Physical installs/placement of equipment, cabling, data backup, and transfer, imaging, basic to complex configurations, standard to complex application installs/setups, profile transfer, validation and testing of installations, and preparation of old devices for disposal or re-deployment
  • Remote moderately complex desk-side technical support including remote control of end-users’ devices
  • Research and provide recommendations for technical upgrades and changes to end-user devices and systems
  • Assist with the creation and maintenance of technical and user documentation
  • Communicate status updates to customer and coordination/project management resources
  • Short term projects may include: computer and/or server moves and deployments, computer arm installs, and other hardware deployments

    • Competencies:

  • Ensures Accountability
  • Tech Savvy
  • Communicates Effectively
  • Values Differences
  • Customer Focus
  • Resourcefulness
  • Drives Results
  • Plans and Prioritizes
  • Decision Quality
  • Self-Development

    • Work Environment:

    This job operates in a professional office environment.

    This role routinely uses standard office equipment such as computers, VIOP phones, printers and warehouse scanning.

    Must be comfortable working in various working conditions including configuration, office, warehouse, and data center environments.

    Work shifts are daytime business hours.

    Rarely, there may be planned projects that happen outside of typical business hours (before or after typical business hours, on weekend, or during other times as needed).

    Physical Demands:

    This role requires physical capabilities that support the successful execution of key responsibilities.

    The employee regularly engages in verbal and written communication with colleagues and clients to address project-related inquiries and must be able to convey accurate information clearly and efficiently.

    The position involves remaining seated at a workstation for approximately 75% of the time, with occasional movement throughout the office to access equipment, supplies, and shared resources.

    Daily tasks include consistent use of computers and standard office technology such as keyboards, printers, and multifunction devices.

    The role also involves transporting equipment boxes weighing up to 25 pounds within the building and to other offsite locations as needed for project support.

     Required Education and Experience:

  • High School Diploma is Required
  • 3 - 5 Years of Experience

    • Qualifications:

  • Prefer 3-5 years of Windows Desktop/Laptop support in a professional enterprise environment
  • MS Office, and other software application setups, upgrades, and troubleshooting
  • Ticket management utilizing trouble ticket tracking applications
  • Install, upgrade and/or configure desktop computers primarily in a Windows operating system environment Knowledge of tools such as Active Directory
  • Printer support and maintenance
  • Mastery of Desktop Support Technician I job duties
  • Superior customer service skills.

    Excellent verbal, written, and interpersonal skills
  • Ability to work independently with minimal supervision as needed
  • AA degree in an IT-related field is strongly preferred.

    High school diploma is required
  • An A+, MCP, and/or MCDST Certification strongly desired
  • Experience in a Macintosh environment is a plus

    • AAP/EEO Statement:

    3MD Inc.

    is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law.

    Other Duties:

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

    Duties, responsibilities, and activities may change at any time with or without notice.

    Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Desktop Support Potential: Insight & Career Growth Guide


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    Are You Looking for Desktop Support Technician II Job?

    Great news! is currently hiring and seeking a Desktop Support Technician II to join their team. Feel free to download the job details.

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Denali adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Desktop Support Technician II Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Redmond. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Desktop Support Technician II?

    Key qualifications for Desktop Support Technician II typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Desktop Support Technician II Job Success

    Denali interview tips for Desktop Support Technician II

    Here are some tips to help you prepare for and ace your Desktop Support Technician II job interview:

    Before the Interview:

    Research: Learn about the Denali's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

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    Follow Up: Send a thank-you email to the interviewer within 24 hours.

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    Be Honest: Don't exaggerate your skills or experience.

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    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Desktop Support Technician II interview at Denali, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Denali's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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