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Urgent! Desktop Support Technician Job Opening In Washington – Now Hiring Empower AI
Overview
Empower AI is AI for government.
Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation.
Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions.
Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have.
The result is a government workforce that is exponentially more creative and productive.
For more information, visit .
Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of .
Jobs.
This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.
Responsibilities
POSITION SUMMARY
The Enterprise IT Service Desk (EITSD) Support subtask, supporting the Digital Innovation for General Services Administration (GSA) Infrastructure Technologies (DIGIT) task order, is relied upon to provide IT services that appropriately respond to the time-sensitive needs of customers, including Very Important Persons (VIPs) and executives, and provide prompt referrals and escalations to an appropriate IT support service option.
The EITSD provides support to users of GSA’s internal infrastructure as well as applications and systems owned by various GSA Service and Staff Offices.
The EITSD is the centralized POC for GSA end users and customers to report incidents, submit requests, seek advice, and register complaints about GSA’s IT infrastructure, applications, and programs supported in the environment.
As a Senior Computer User Support Specialist, your primary responsibility is ticket processing and resolution management, which includes detailed and clear documentation of the problems and the actions taken to resolve them.
Customer service is key to this position.
You will provide on site technical assistance to computer users by answering questions to resolve computer problems for the end user.
Typical assistance concerns the use of computer hardware and software, to include printing, installation, word processing, electronic mail, and operating systems.
POSITION RESPONSIBILITIES:
Qualifications
CONTRACT REQUIRED QUALIFICATIONS:
CONTRACT DESIRED QUALIFICATIONS:
EDUCATION AND EXPERIENCE
PHYSICAL REQUIREMENTS
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to do the following:
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Unlock Your Desktop Support Potential: Insight & Career Growth Guide
Real-time Desktop Support Jobs Trends in Washington, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Desktop Support in Washington, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 39184 jobs in United States and 361 jobs in Washington. This comprehensive analysis highlights market share and opportunities for professionals in Desktop Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Empower AI is currently hiring and seeking a Desktop Support Technician to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Desktop Support Technician Jobs Washington.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Empower AI adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Desktop Support Technician Jobs United States varies, but the pay scale is rated "Standard" in Washington. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Desktop Support Technician typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Desktop Support Technician interview at Empower AI, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Empower AI's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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