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Desktop Support Technician Job Opening In Washington – Now Hiring Empower AI


Job description

Overview

Empower AI is AI for government.

Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation.

Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions.

Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have.

The result is a government workforce that is exponentially more creative and productive.

For more information, visit .

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of .

Jobs.

This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Responsibilities

POSITION SUMMARY

The Enterprise IT Service Desk (EITSD) Support subtask, supporting the Digital Innovation for General Services Administration (GSA) Infrastructure Technologies (DIGIT) task order, is relied upon to provide IT services that appropriately respond to the time-sensitive needs of customers, including Very Important Persons (VIPs) and executives, and provide prompt referrals and escalations to an appropriate IT support service option.

The EITSD provides support to users of GSA’s internal infrastructure as well as applications and systems owned by various GSA Service and Staff Offices.

The EITSD is the centralized POC for GSA end users and customers to report incidents, submit requests, seek advice, and register complaints about GSA’s IT infrastructure, applications, and programs supported in the environment.

As a Senior Computer User Support Specialist, your primary responsibility is ticket processing and resolution management, which includes detailed and clear documentation of the problems and the actions taken to resolve them.

Customer service is key to this position.

You will provide on site technical assistance to computer users by answering questions to resolve computer problems for the end user.

Typical assistance concerns the use of computer hardware and software, to include printing, installation, word processing, electronic mail, and operating systems.

POSITION RESPONSIBILITIES:

  • Performs a variety of clerical and administrative duties pertinent to on site support.
  • Responds to trouble tickets to resolve user problems.
  • Provides technical support through phone, email, and instant message to users in the areas of password resets, e-mail, directories, standard MS Windows desktop applications, smartphones and network connectivity.
  • Provides personal computer support problem analysis, and hardware/software installation and configuration.
  • Interacts daily with customers to ensure productivity; provides individual feedback.

  • Monitors team productivity and quality; provides individual feedback.
  • Maintains an audit trail and statistical records of all problems and conditions reported by the client
  • Higher levels of troubleshooting of computer and network issues and coordination with other departments to facilitate fix actions.
  • Qualifications

    CONTRACT REQUIRED QUALIFICATIONS:

  • Public Trust Clearance (Or ability to obtain).
  • ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire.
  • Possesses and applies a comprehensive knowledge across key tasks and high impact assignments.
  • Plans and leads major technology assignments.
  • Evaluates performance results and recommends major changes affecting short-term project growth and success.
  • Functions as a technical expert across multiple project assignments.
  • May supervise others.
  • Contributes to deliverables and performance metrics.
  • CONTRACT DESIRED QUALIFICATIONS:

  • Must be willing to work a variety of shifts, including holidays as scheduled
  • Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.
  • Familiarity with the following technologies: Windows, web browsers, and basic functions of Active Directory 
  • EDUCATION AND EXPERIENCE

  • Associate’s Degree or equivalent.

  • Minimum 4-9 years of work experience.
  • At least one (1) year experience with Windows desktop support.
  • At least two (2) years experience working knowledge of remote tools.
  • Experience supporting industry standard software products.
  • Experience as a remote worker demonstrating time management and self discipline.
  • PHYSICAL REQUIREMENTS

    The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to do the following: 

  • Personnel are expected to ensure the protection of proprietary company and customer information consistent with the company’s expectations of information security.
  • Communicate verbally and respond to verbal communications in person, over the phone or by video chat.
  • Communicate clearly and succinctly in writing, primarily utilizing a keyboard.
  • Sitting for long periods.
  • Viewing computer screens for long periods of time.
  • Travel may be required within a 50 mile radius.
  • Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Desktop Support Potential: Insight & Career Growth Guide


    Real-time Desktop Support Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Desktop Support in Washington, United States, highlighting market share and opportunities for professionals in Desktop Support roles.

    39178 Jobs in United States
    39178
    361 Jobs in Washington
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    Download Desktop Support Jobs Trends in Washington and United States

    Are You Looking for Desktop Support Technician Job?

    Great news! is currently hiring and seeking a Desktop Support Technician to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Empower AI adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Desktop Support Technician Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Washington. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Desktop Support Technician?

    Key qualifications for Desktop Support Technician typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Desktop Support Technician?

    To improve your chances of getting hired for Desktop Support Technician, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Desktop Support Technician Job Success

    Empower AI interview tips for Desktop Support Technician

    Here are some tips to help you prepare for and ace your Desktop Support Technician job interview:

    Before the Interview:

    Research: Learn about the Empower AI's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Desktop Support Technician interview at Empower AI, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Empower AI's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for Desktop Support Technician Positions

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