Digital Integration Specialist

Job description

Digital Integration Specialist

**McGraw Hill**

1 Positions

ID: 6179

Posted On 10/22/2025

**Job Overview**

Overview

**Make an Impact!**

At McGraw Hill we create best-in-class, next-generation learning platforms that are used by millions of students and educators worldwide from kindergarten through graduate school.

Our goal is to accelerate student success through intuitive and effective learning tools and content that maximize a teacher’s time and a student’s learning experience.

We do all of this in a supportive, collaborative environment where you can grow your career in a way that fits into your life.

**How can you make an impact?**  

McGraw Hill, the leading provider of digital and print educational solutions, is looking for a **Digital Integration Specialist** .

The Digital Integration Specialist will provide phone, chat, and email support year-round to those customers who have integrated with MHE (SSO and Auto Rostering) and are having trouble with their data files, or user and content access.

This individual will spend their time troubleshooting and solving complex technical issues with district level IT administrators.

They also will log bugs or feature requests in JIRA for engineering teams to resolve while updating districts on progress.

**This is a remote position open to applicants authorized to work for any employer within the United States.**

**What you will be doing:**

+ This individual will spend their time troubleshooting and solving complex technical issues with district-level IT administrators
+ Log bugs or feature requests in JIRA for engineering teams to resolve while updating districts on progress
+ Complete End of Year and Back to School integration activities for existing integration customers
+ Participate in a rotation of 24/7 on-call support for P1/P2 incidents for up to three weeks per year
+ Provide dedicated support for top customer district IT administrators as needed
+ Provide all levels of support to customers regarding any K–12 questions or digital technology issues
+ Provide back-up support for escalated K–12 digital technical support issues
+ Proactively support integration districts through assigned projects
+ Provide backup support for various K–12 or Customer Success duties as needed

**What you need to be considered:** ** **

+ Associate’s degree or equivalent professional experience required
+ Minimum of 2 years of experience in a related technical or support role
+ Strong attention to detail and accuracy
+ Excellent written and verbal communication skills
+ Demonstrated experience in a support role, especially in customer or technical support
+ Ability to work directly with high-level District IT Administrators to troubleshoot and resolve issues
+ Proficiency with Student Information Systems (SIS), APIs, and SFTP protocols
+ Experience using Salesforce is preferred
+ Understanding of database concepts and file transfer processes
+ Expert-level proficiency in Microsoft Excel
+ Familiarity with CSV file formats
+ Experience with APIs or digital architecture is a plus
+ Proven ability to communicate effectively with IT professionals and adapt based on the technical expertise of the audience
+ Strong troubleshooting and analytical skills
+ Excellent customer service orientation
+ Ability to work well under pressure and manage multiple priorities
+ Naturally curious and eager to learn
+ Creative, solution-oriented thinker who enjoys solving complex problems
+ Demonstrated ability to assess unique customer situations and tailor support and follow-up accordingly

**Here’s what we offer:** ** **

At McGraw Hill, you will be empowered to make a real impact on a global scale.

Every day your individual efforts can contribute to the lives of millions.

The pay range for this position is between $45,000 - $47,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location.

Additionally, a full range of medical and/or other benefits may be provided, depending on the position offered.

Click here to learn more about our benefits offerings.

McGraw Hill recruiters always use a “@mheducation.com” or @careers.mheducation.com” email addresses and/or from our Applicant Tracking System, iCIMS.

Any variation of this email domain should be considered suspicious.

Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.

49902

Primary Contact

1702837431829

Jacqui Edwards

,

Phone

Phone

Phone

Fax

jacqui.edwards@mheducation.com

Email

True

False

True

**Job Details**

Categories

Information Technology/Telecommunications
Publishing/Printing

Location

Remote, Remote

Job Type

Employee

Full/Part

Full Time

Company ID

695

Job REQ #

6179

# Positions

1

Start Date

20251022

End Date

20251121

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McGraw Hill

**About the Company**

At McGraw Hill, we believe that our contribution to unlocking a brighter future lies within the application of our deep understanding of how learning happens and how the mind develops.

It exists where the science of learning meets the art of teaching.

Educators have been and always will be at the core of the learning experience.

The solutions we develop help educators impart their knowledge to students more efficiently.

We believe that harnessing technology can enhance learning inside and outside of the classroom and deepen the connections between students and teachers to empower greater success.

By partnering with educators around the globe, our learning engineers, content developers and pedagogical experts are developing increasingly open learning ecosystems that are proven to improve pass rates, elevate grades and increase engagement for each individual learner while improving outcomes for all.

Why?

Because learning changes everything.

http://www.mheducation.com/careers (https://careers.mheducation.com/)

Required Skill Profession

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