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Urgent! Digital Solutions Delivery Manager - CX & OM Job Opening In Indianapolis – Now Hiring Masco Corporation
At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service.
As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction.
We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers.
We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence.
Your Role at Delta Faucet
We are seeking a strategic and results-driven Digital Solutions Delivery Manager (CX & OM) to lead our customer service product team including the end-to-end delivery of order lifecycle management solutions for our go-to-market and digital experience functions.
In this role, you will oversee a team of product owners focused on developing and deploying customer ordering and service capabilities across multiple platforms and markets.
You will play a critical role in enabling digital transformation efforts —supporting new market entries and evolving commercial operations.
As well as developing and supporting technologies related to servicing our customers and consumers post purchase, this role requires a strong blend of leadership, technical acumen, and stakeholder engagement skills to drive innovation and continuous improvement and deliver exceptional customer and consumer experiences through modern customer experience platforms.
Why Join Us?
Drive digital transformation within a high-impact IT function.
Lead solutions that directly enhance the customer experience across markets
Collaborate with an inclusive, agile, and innovation-driven team
Responsibilities
IT Order Lifecycle Strategy: Own and execute the roadmap for IT ordering solutions, ensuring alignment with business goals, business processes and customer needs.
Team Leadership: Manage and mentor a team of IT professionals delivering solutions for channel sales and customer service.
Platform Ownership: Oversee delivery and support for platforms including Salesforce Service Cloud, Salesforce Order Management, SAP S/4HANA OTC, and EDI integrations.
Stakeholder Engagement: Partner with senior business leaders to understand priorities, manage expectations, and lead change management efforts that drive adoption and value realization..
Solution Design: Anticipate business and technical requirements, promote IT capabilities, and introduce new or enhanced services.
Domain Expertise: Apply deep knowledge of Order-to-Cash and Customer Service processes, including master data and hierarchy impacts.
Cross-Functional Collaboration: Act as the primary liaison between IT and business stakeholders, ensuring seamless integration and cohesive solution delivery.
Vendor & Partner Management: Coordinate with external vendors, system integrators, and internal teams to deliver high-impact solutions.
Budget Oversight: Manage operating and capital budgets, ensuring cost-effective platform development and support.
Service Delivery: Ensure service levels are met by internal and external providers, with a focus on quality, risk mitigation, and continuous improvement.
Qualifications
Bachelor’s degree in Information Technology, Business, or related field.
7+ years of experience in IT solution delivery, leadership or program management, preferably in Order-to-Cash and/or Customer Service domains.
Demonstrated experience with Salesforce (Service Cloud, Order Management), SAP S/4HANA OTC, and EDI.
Proven experience with various project methodologies, including waterfall, agile and hybrid delivery models.
Demonstrated success leading problem-solving activities, including design thinking, journey-mapping, and solutions design
Strong project management, leadership, and organization skills (PMP or Scrum certification desired)
Excellent communication, facilitation and stakeholder management skills to work effectively with cross-functional teams
Budget management and financial forecasting experience
Able to work on multiple priorities in a fast-paced environment
Strong leadership and team management skills.
Excellent communication and stakeholder engagement abilities.
Experience managing vendors and budgets in a complex, global environment.
At Delta Faucet Company, our people are our greatest assets.
We value different perspectives and fostering an inclusive environment.
You’ll have the opportunity to shape the future of our brand, working alongside passionate professionals committed to excellence and innovation.
Join us to lead progressive growth and make a significant impact within a leading organization.
Here are some of the benefits we offer for your personal and professional growth:
Company: Delta Faucet Company
Full timeHiring Range: $118,300.00 - $185,900.00Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.✨ Smart • Intelligent • Private • Secure
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Unlock Your Digital Solutions Potential: Insight & Career Growth Guide
Real-time Digital Solutions Jobs Trends in Indianapolis, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Digital Solutions in Indianapolis, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 30764 jobs in United States and 272 jobs in Indianapolis. This comprehensive analysis highlights market share and opportunities for professionals in Digital Solutions roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Masco Corporation is currently hiring and seeking a Digital Solutions Delivery Manager CX & OM to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Masco Corporation adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Digital Solutions Delivery Manager CX & OM Jobs United States varies, but the pay scale is rated "Standard" in Indianapolis. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Digital Solutions Delivery Manager CX & OM typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Digital Solutions Delivery Manager CX & OM interview at Masco Corporation, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Masco Corporation's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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