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Urgent! Digital Solutions Delivery Manager - CX & OM Job Opening In Indianapolis – Now Hiring Masco Corporation

Digital Solutions Delivery Manager CX & OM



Job description

At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service.

As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction.

We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers.

We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence.

Your Role at Delta Faucet

We are seeking a strategic and results-driven Digital Solutions Delivery Manager (CX & OM) to lead our customer service product team including the end-to-end delivery of order lifecycle management solutions for our go-to-market and digital experience functions.

In this role, you will oversee a team of product owners focused on developing and deploying customer ordering and service capabilities across multiple platforms and markets.

You will play a critical role in enabling digital transformation efforts —supporting new market entries and evolving commercial operations.

As well as developing and supporting technologies related to servicing our customers and consumers post purchase, this role requires a strong blend of leadership, technical acumen, and stakeholder engagement skills to drive innovation and continuous improvement and deliver exceptional customer and consumer experiences through modern customer experience platforms.

Why Join Us?

  • Drive digital transformation within a high-impact IT function.

  • Lead solutions that directly enhance the customer experience across markets

  • Collaborate with an inclusive, agile, and innovation-driven team

  • Responsibilities

  • IT Order Lifecycle Strategy: Own and execute the roadmap for IT ordering solutions, ensuring alignment with business goals, business processes and customer needs.

  • Team Leadership: Manage and mentor a team of IT professionals delivering solutions for channel sales and customer service.

  • Platform Ownership: Oversee delivery and support for platforms including Salesforce Service Cloud, Salesforce Order Management, SAP S/4HANA OTC, and EDI integrations.

  • Stakeholder Engagement: Partner with senior business leaders to understand priorities, manage expectations, and lead change management efforts that drive adoption and value realization..

  • Solution Design: Anticipate business and technical requirements, promote IT capabilities, and introduce new or enhanced services.

  • Domain Expertise: Apply deep knowledge of Order-to-Cash and Customer Service processes, including master data and hierarchy impacts.

  • Cross-Functional Collaboration: Act as the primary liaison between IT and business stakeholders, ensuring seamless integration and cohesive solution delivery.

  • Vendor & Partner Management: Coordinate with external vendors, system integrators, and internal teams to deliver high-impact solutions.

  • Budget Oversight: Manage operating and capital budgets, ensuring cost-effective platform development and support.

  • Service Delivery: Ensure service levels are met by internal and external providers, with a focus on quality, risk mitigation, and continuous improvement.

  • Qualifications

  • Bachelor’s degree in Information Technology, Business, or related field.

  • 7+ years of experience in IT solution delivery, leadership or program management, preferably in Order-to-Cash and/or Customer Service domains.

  • Demonstrated experience with Salesforce (Service Cloud, Order Management), SAP S/4HANA OTC, and EDI.

  • Proven experience with various project methodologies, including waterfall, agile and hybrid delivery models.

  • Demonstrated success leading problem-solving activities, including design thinking, journey-mapping, and solutions design

  • Strong project management, leadership, and organization skills (PMP or Scrum certification desired)

  • Excellent communication, facilitation and stakeholder management skills to work effectively with cross-functional teams

  • Budget management and financial forecasting experience

  • Able to work on multiple priorities in a fast-paced environment

  • Strong leadership and team management skills.

  • Excellent communication and stakeholder engagement abilities.

  • Experience managing vendors and budgets in a complex, global environment.

  • At Delta Faucet Company, our people are our greatest assets.

    We value different perspectives and fostering an inclusive environment.

    You’ll have the opportunity to shape the future of our brand, working alongside passionate professionals committed to excellence and innovation.

    Join us to lead progressive growth and make a significant impact within a leading organization.

    Here are some of the benefits we offer for your personal and professional growth:

  • Culture: Recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
  • Wellbeing: Comprehensive benefit plans; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
  • Learning & Development: LinkedIn Learning access; internal opportunities to work on projects cross-company.
  • Social Impact: Four employee-led and self-directed Business Resource Groups; Paid volunteer day annually; Employees share their time, skills and talent with charities and nonprofit organizations across the U.S. and around the globe.
  • Company: Delta Faucet Company

    Full timeHiring Range: $118,300.00 - $185,900.00Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.


    Required Skill Profession

    Operations Specialties Managers



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      Unlock Your Digital Solutions Potential: Insight & Career Growth Guide


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