Digital Solutions Manager ONSITE

Job description

Bring more to life.


Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?


At Beckman Coulter Life Sciences, one of Danaher’s (https://danaher.com/our-businesses) 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.




You’ll thrive in a culture of belonging where you and your unique viewpoint matter.

And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.


At Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today: time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results.

We are partners in time and accelerate answers to critical questions through the power of automation.

We develop innovations for scientists by scientists, with many of our 3,300+ global colleagues coming from the laboratory.


It’s all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935.

And we’re just beginning.

Working together, let’s put our time and talents together to advance human health for tomorrow.


Learn about the Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible.


The Digital Solutions Manager will lead a dedicated team of experts responsible for delivering advanced technical support and comprehensive issue resolution across our IT and digital solutions portfolio.

This team will serve as the primary technical resource, offering essential assistance to both our field service engineers and direct customers for requests spanning cloud-based platforms and on-premise systems.

The Digital Solutions Manager will also lead the development lifecycle of new digital and informatics products, providing essential feedback on privacy and security measures to ensure our solutions meet the highest industry and regulatory standards.


This position reports to the Senior Manager of Global Service Compliance, Technical Publications & Digital Solutions, is part of the Service Organization located in Miami, FL, and will be an ONSITE.


NOTE: This is an ONSITE position.

Candidates not located, or willing / able to relocate to the Miami, FL area need not apply.




In this role, you will have the opportunity to:

+ Lead, mentor, and develop a team of Informatics Technical Support Analysts, fostering a culture of continuous learning, collaboration, and customer-centricity.

+ Establish and monitor key performance indicators (KPIs) for the team, ensuring service level agreements (SLAs) are met or exceeded.

+ Develop and implement efficient support processes, workflows, and best practices for addressing a wide range of technical, IT, and digital solution requests, including cloud application performance, API integrations, software installations, network connectivity, database issues, data management, and system integration.

+ Maintain a deep understanding of BecLS Informatics product portfolio, including LIS/LIMS integration, middleware, data analytics platforms and connectivity solutions.

+ Collaborate cross-functionally with R&D, Product Management, Sales, and Service teams to provide insights, improve product usability, and address recurring issues.


The essential requirements of the job include:

+ Bachelor’s degree in a science field

+ 2+ years of people leadership/management experience, which includes mentoring, development, coaching, etc.

+ 5+ years technical support experience

+ Demonstrated experience supporting complex software and IT solutions, preferably in a healthcare, laboratory, or diagnostic environment.

+ Strong background in laboratory informatics, LIS/LIMS, middleware, and data management.

+ Proven experience with programming languages such as Python, Java, and C++ as well as demonstrated expertise in Linux operating systems.

+ Demonstrated experience providing input on privacy and security measures during the software development lifecycle.


Travel & Physical/Environment Requirements:

+ This position requires up to 10% flying and/or driving travel, which may include overnight stays.

Travel will primarily be domestic but may occasionally be international.

+ Ability to regularly lift, move, slide, raise and/or place up to 40 lbs.


It would be a plus if you also possess previous experience in:

+ Understanding of domain and computer policy application and priority

+ Configure and troubleshooting network license for products and SQL database navigation and read/write commands

+ Familiarity with laboratory privacy and security regulations (i.e. HIPAA, GDPR) restrictions


Beckman Coulter Life Sciences, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives.

Whether it’s a health care program or paid time off, our programs contribute to life beyond the job.

Check out our benefits at Danaher Benefits Info (https://leplb1040.upoint.alight.com/ah-angular-afirst-web/#/web/danaher/cp/preauth-home) .


The annual salary range for this role is $115,000.00-$120,000.00.

This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting.

This range may be modified in the future.


This job is also eligible for bonus/incentive pay.


We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.


Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable.

The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.


#LI-AP1

#LI-Onsite

Join our winning team today.

Together, we’ll accelerate the real-life impact of tomorrow’s science and technology.

We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.




For more information, visit www.danaher.com .




Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.




The U.S. EEO posters are available here (http://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .




We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or applyassistance@danaher.com .

Required Skill Profession

Other General