About AxelonAxelon is a leading company in digital technology solutions, committed to innovation and excellence.
We are seeking a skilled professional to join our team, contributing to our mission of delivering cutting-edge technology solutions.
Position DetailsType: Permanent
Work Model: Hybrid (3 days in-office, 2 days remote)
Locations: Oshkosh, WI; Hagerstown, MD; McConnellsburg, PA; Frederick, MD
Salary Range: $120K - $130K depending on experience
Requirements
- Strong knowledge of web technologies including REST/SOAP APIs, HTML, and JavaScript
- Strong ServiceNow development skills
- Experience with ITSM/ITOM
Preferred Qualifications
- ServiceNow certifications such as Certified Application Developer, Implementation Specialist
- Familiarity with ITIL and enterprise service management frameworks
Your Impact
- Lead the design, development, and implementation of ServiceNow solutions tailored to business requirements
- Drive platform enhancements through ServiceNow upgrades and new feature implementations, including participation in semi-annual upgrades
- Provide prompt and effective support for day-to-day platform operations, addressing incidents, root cause analysis, and long-term resolution
- Collaborate with stakeholders to analyze requirements, propose solutions, and translate business needs into technical deliverables
- Document architectural designs, data flows, code, and configurations to maintain traceability and platform integrity
- Partner with ITOM, ITAM, and CMDB experts to enhance discovery, automation, and asset management capabilities
- Ensure platform performance, data quality, and compliance with security standards
- Lead special projects and workstreams within the ecosystem to drive business process optimization and ROI
- Consult with business partners on best practices integrating across systems through REST, SOAP, JSON, and APIs standards
- Function as an agent for change in the process optimization and strategic planning for technology and business innovation
Minimum Qualifications
- Five (5) or more years of ServiceNow development or implementation experience
- ITIL, COBIT, financial planning, budgeting, business acumen
- Written and verbal communication, customer service, stakeholder alignment, relationship building, problem-solving, critical thinking, leadership, coaching, delegation, design thinking
Standout Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field
- Seven (7) years of experience managing enterprise IT platforms, including ServiceNow and/or integration platforms like Boomi
- Proven experience leading ServiceNow Implementations and custom development
- Knowledge of ITIL, DevOps, and Agile Methodologies
- Experience in AI/ML-driven automation and self-service solutions
Interview Process
- First call with Hiring Manager
- Second virtual panel interviews
- Two virtual meetings with upper management