Digital User Experience (UX) Architect III
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Our client, ConsultNet, LLC, is seeking a UX Architect III with a strong service design and strategy focus to join our Experience Design team supporting the Commercial Banking organization.
This role goes beyond tactical product/UI design - it's about service blueprinting, journey mapping, and ecosystem strategy.
The ideal candidate will help us understand and map the current fragmented state of commercial client experiences and then shape opportunities for a more integrated, user-friendly, and future-ready commercial banking portal.
Responsibilities
- Conduct stakeholder interviews and internal discovery sessions to document how current systems, processes, and scenarios operate across the commercial banking ecosystem.
- Collaborate with design leadership, research, and business stakeholders.
- Participate in customer research sessions, applying a service design lens to interpreting findings.
- Lead collaborative analysis workshops to synthesize discovery data and extract actionable insights.
- Develop strategic design artifacts, including service blueprints, ecosystem maps, and opportunity maps.
- Facilitate virtual whiteboarding sessions.
- Provide strategic documentation that can guide product teams in execution.
Tools & Portfolio
- Expected to work primarily in virtual whiteboarding tools.
- Candidates may provide a portfolio, work samples, or case studies that demonstrate service design artifacts.
Qualifications
- Bachelor's degree in Design, Computer Science, Information Sciences, Psychology, Human Factors, or Human Centered Design and Engineering.
- Five years of experience designing systems and process structure for web and mobile solutions for enterprise platforms.
- Strong service design, research collaboration, and strategic design skills.
- Ability to operate at a systems/process level rather than screen/UI level.
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