Director, Data Engineering Customer Data Platform

Job description

Job Description:
Company Description:

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand.

As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand.

One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru).

McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.



McDonald’s Global Technology is here to power tomorrow’s feel-good moments.

 

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time.

Using AI, robotics and emerging tech, we’re digitizing the Golden Arches.

Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant.

We face complex tech challenges every day.

But that’s where our diverse and talented teams come in.

They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.

 

Check out the McDonald’s  Global Technology Technical Blog (https://medium.com/mcdonalds-technical-blog)  to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.




Department Overview

McDonald’s is hiring a Director of Data Products & Analytics, focused on data in our Customer and MarTech areas.

This area covers data flowing on our customers, their loyalty, offers and campaign engagement, and other linked information.

Data products you’ll manage on top of this data flow include customer segmentation models and marketer-facing data activation products.

You will lead and manage a team of 150+, including employees and consultants.

Work spans leading data & analytics engineering to roadmaps for data product evolution.


Duties

Responsibilities:

+ Build and evolve our Customer Data and data products.

Work spans data ingestion, ETL/ELT, data access.

And then also, analytics products, including data-driven marketer facing activation tools, such as mParticle and Braze

+ Strategize and execute, on making data to be ever more accessible, reliable, and integrated into decision-making and marketer-activation processes

+ Work with teams doing data quality tools, and master data management tooling, but taking ultimate accountability for ensuring high quality data flows

+ Lead managers of teams building and upgrading our customer-facing data sets and analytics products.

McDonald’s loyalty program and mobile app reaches millions, and the scale is significant

+ Engage global market leaders in evolving our MarTech data strategy and product roadmaps

+ Champion a culture of continuous leaning and innovation within data & analytics product teams

+ Partner with Directors of other Data & Analytics areas, including Sales Transactions, Restaurant Operations and Supply Chain

+ Budget management, including high-level budget forecasting and on-going tracking

Qualifications
+ Optimal candidate has proven experience (15+ years) background, covering (i) software and data engineering core skills, (ii) people leadership of engineering teams and (iii) experience with stakeholder relationship building and alignment

+ Undergraduate and/or master’s degree in computer-related technical area preferred

+ Data product management leadership exposure

+ Proven ability to have empathy with users of enterprise-grade complex data.

Typically, this comes from having written SQL at some point in your career

+ Can effectivity engage with stakeholders, ranging from functional leaders to data-users

+ Can lead teams of mixed US and India based engineering work, and can help steer problem solving for how teams build software-based products

+ Familiar with cloud-based software engineering

+ Excellent leadership and communication skills, with the ability to collaborate effectively across departments

+ Team development: Can recruit, mentor, and develop a high-performing team of data professionals

+ Can identify process issues, and steer teams in executing process improvements

+ Takes personal pride in how your teams build reliable, cutting-edge software systems that optimally deliver on business needs for accessibility, quality, cost-efficiency, and extensibility



Compensation

Bonus Eligible: Yes

Long - Term Incentive: Yes

Benefits Eligible: Yes


Salary Range

The expected salary range for this role is $168,350 - $218,860 per year

The above represents the expected salary range for this job requisition.

Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.


Competencies

Execution Proficiency

Background & Values

Strategic Proficiency

Building Blocks

Talent Proficiency


Additional Information:

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO).

Eligibility requirements apply to some benefits and may depend on job classification and length of employment.



Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.



Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.



McDonald’s is an equal opportunity employer committed to the diversity of our workforce.

We promote an inclusive work environment that creates feel-good moments for everyone.

McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job.

If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com.

Reasonable accommodations will be determined on a case-by-case basis.



McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.



Nothing in this job posting or description should be construed as an offer or guarantee of employment.



Requsition ID: 2229

Required Skill Profession

Other General