Director for Data Operations and Program Analytics

Job description

The New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and provide opportunities for New Yorkers and communities to thrive.

The Strategic Partnerships Division supports the vision and mission of the agency by building cross-sector partnerships, leveraging data, and advancing strategies that strengthen DYCD’s impact across neighborhoods.

The Division works in a fast-paced, non-traditional, and highly dynamic environment, requiring creativity, adaptability, and strong analytical capacity.

Under the direction of division leadership, and with latitude for independent initiative and decision-making, the Director of Data Operations and Program Analytics will lead the Division’s efforts to manage data, reporting, and performance analytics.

This role will be responsible for developing tools, spreadsheets, and systems to track progress, as well as producing reports, presentations, and insights that drive decision-making and strengthen community impact.

Some specific duties of the Director for Data Operations and Program Analytics will include:

- Develop, maintain, and optimize spreadsheets, databases, and tracking tools to support program
management and performance monitoring.



- Analyze program and provider data to identify trends, opportunities, and areas for improvement.



- Generate reports and dashboards that provide actionable insights to leadership and stakeholders.



- Create and deliver PowerPoint presentations, data visualizations, and other materials to
communicate findings effectively.



- Maintain accurate records of provider interactions, contracts, and agreements.



- Collaborate with internal and external partners to collect, verify, and analyze data.



- Support divisional initiatives, events, and neighborhood-based strategies with operational and
data-related expertise.



- Recommend and implement process improvements to increase efficiency and effectiveness.



- Remain current on best practices in data analysis, reporting, and community program evaluation.



- Provide ad hoc analysis and project support as needed, leveraging Excel and other data tools.



Minimum Quality Requirements 1.

A baccalaureate degree from an accredited college or university, accredited by regional, national, professional, or specialized agencies recognized as accrediting bodies by the U.

S.

Secretary of Education and by the Council for Higher Education Accreditation (CHEA) and four years of satisfactory, full-time community liaison, community organization or community relations experience, at least two years of which must have been in a broad administrative or policy-making capacity with responsibility for planning, organizing, coordinating, developing, evaluating, and/or administering a large community service program or activity; or 2.

A four-year high school diploma or its educational equivalent approved by a State's Department of Education, or a recognized accrediting organization and eight years of satisfactory, full-time experience as described in 1 above, at least two years of which must have been in a broad administrative or policy-making capacity with responsibilities as described in 1 above; or 3.

Education and/or experience equivalent to 1 or 2 above.

Undergraduate education above the high school level may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in 1 above, at the rate of 30-semester credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 4 years.

Graduate education beyond the baccalaureate degree may be substituted for the community liaison, community organization, or community relations experience, but not for the two years of broad administrative or policy-making experience described in 1 above, based on 30 graduate credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 2 years.

However, all candidates must possess a four-year high school diploma or its educational equivalent approved by a State’s Department of Education or a recognized accrediting organization and two years of full-time experience in a broad administrative or policy-making capacity with responsibilities as described in 1 above.

COMMUNITY COORDINATOR -

Minimum Qualifications

1.

A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2.

High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3.

Education and/or experience which is equivalent to 1 or 2 above.

However, all candidates must have at least one year of experience as described in 1 above.

Preferred Skills
- Six or more years of relevant professional experience, including at least two years in an executive or managerial role.

- Advanced proficiency in Microsoft Excel (formulas, pivot tables, dashboards) and other data tools.

- Experience developing spreadsheets, tracking systems, and performance reports.

- Strong analytical and problem-solving skills with the ability to translate data into actionable recommendations.

- Excellent verbal and written communication skills, with experience preparing and delivering presentations.

- Familiarity with youth development and community-based programs.

- Proficiency in MS Office Suite, PowerPoint, Canva, and/or Adobe Creative Suite for report and presentation design.

- Ability to work independently in a dynamic environment, manage multiple projects, and meet tight deadlines.

- Strong interpersonal skills, professionalism, and a collaborative “can-do” attitude.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.

For more information, please visit the U.S. Department of Education’s website at class=jobad-residencyRequirement>Residency RequirementNew York City residency is generally required within 90 days of appointment.

However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County.

To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Required Skill Profession

Operations Specialties Managers