Director, KYC Operations

Job description

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**With the right backing, people and businesses have the power to progress in incredible ways.

When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.

Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.**
**At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success.

Together, we’ll win as a team, striving to uphold our** **company values** **and powerful backing promise to provide the world’s best customer experience every day.

And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.**
**Director, Global KYC Operations and AML Standards:**
The Director, KYC Operations and AML Standards is part of the Global Merchant Operations team within the Global Merchant & Network Services (GMNS) business unit.

The Global Merchant Operations team drives a resilient and efficient operational core for critical merchant experiences and leads initiatives in operational excellence.

The Director, KYC Operations and AML Standards will build a global team of high-performing professionals to strengthen our global KYC and AML capabilities, collaborate across business units and geographies, and establish best-in-class practices.
**The Director, KYC Operations and AML Standards will:**

* Lead and develop a team, driving effective KYC operations.

* Oversee remediation activities, escalations, and the operationalization of global KYC standards.

* Enhance monitoring processes and drive improvements in KYC Refresh workflows to drive higher refresh rates with greater efficiency.

* Provide market-level support and advance program alignment across geographies.

* Partner with global teams across compliance, risk, control management, servicing and technology teams to strengthen KYC/AML frameworks.

* Implement global and market level reporting to track progress.
**Qualifications:**

* 8 years of relevant experience with a deep understanding of KYC / AML operations, financial crime compliance, and operational risk management within financial services.

* Bachelor’s degree in finance, Business, Risk Management, or related field.

* Demonstrated experience building and managing teams

* Strong knowledge of global regulatory requirements (US, UK, EU, APAC) related to KYC and AML.

* Experience leading remediation programs, handling escalations, and improving operational processes.

* Proven ability to oversee implementation of KYC standards and smart monitoring solutions.

* Strong leadership, communication, and stakeholder management skills.

* Proven project management success.

* Ability to balance strategic vision with hands-on operational execution.

* Advanced degree or professional certification (CAMS, ICA, or equivalent) strongly preferred.

* This role requires approximately 10–20% travel to local markets and service centers.
**Qualifications**
Salary Range: $123,000.00 to $215,250.00 annually bonus equity (if applicable) benefits
The above represents the expected salary range for this job requisition.

Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best.

This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally.

That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.

Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
**Job:** Operations
**Primary Location:** US-New York-New York
**Other Locations:** US-Arizona-Phoenix, US-Florida-Sunrise
**Schedule** Full-time
**Req ID:** 25018557

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