DIRECTOR OF SOLUTIONS ENGINEERING HYBRID

Job description

Compass Digital

We are Compass Digital—the digital and technology arm of Compass Group North America.

We build and scale digital products and technologies to exceed the expectations of our guests and clients.

Backed by research, we create remarkable user experiences with increased choice and convenience.

We offer end-to-end solutions, simultaneously boosting sales and guest satisfaction.

Compass Digital was developed from within Compass Group, focusing on driving transformation and innovation in the hospitality spaces across Business&Industry, Education, and Healthcare.

We power digital in the hospitality experience, ensuring that each touchpoint is optimized for guest satisfaction while leveraging data to achieve additional outcomes.

We are fully integrated into Compass Group, proudly serving its’ various clients through scalable, cutting-edge technologies and solutions.

**Job Summary**

The Director of Solutions Engineering is responsible for building and leading the Solutions Engineering function within Compass Digital.

This role focuses on creating scalable processes, foundational tools, and best practices that ensure consistency, efficiency, and excellence in technical presales across the organization.

The Director serves as a strategic leader and mentor for the Solutions Engineer (SE) team, ensuring seamless collaboration with Digital Strategy, Product, and Delivery to drive successful client outcomes and solution adoption.

**Core Responsibilities**

**Program Leadership&Strategy**

+ Design and implement the foundational structure of the Solutions Engineering function, including workflows, engagement models, and documentation standards.
+ Define KPIs, success metrics, and reporting for SE performance and impact.
+ Create a scalable operating model to support strategy teams across business sectors.
+ Develop tools, templates, and documentation to drive consistency across all technical presales activities.

**Team Management&Enablement**

+ Lead, coach, and develop the Solutions Engineer team, fostering a culture of excellence, accountability, and innovation.
+ Establish a knowledge-sharing framework for continuous team enablement.
+ Support hiring, onboarding, and professional development of SEs.
+ Ensure SE alignment with strategy, sales, product, and delivery functions.

**Cross-Functional Collaboration**

+ Collaborate closely with DSMs to align technical solutions with client goals and operational realities.
+ Partner with Product, Engineering, and Delivery to ensure solutions are feasible, scalable, and aligned to roadmap priorities.
+ Provide field insights and solution trends to influence product strategy.

**Process Optimization&Tooling**

+ Own CPQ strategy and tool development to support accurate pricing, quoting, and SOW generation.
+ Standardize demo environment development, maintenance, and access across product lines.

**Technical&Business Acumen**

+ Deep expertise in enterprise architecture, APIs, integrations, and platform configuration.
+ Experience with CPQ platforms, effort estimation, and solution packaging tools.
+ Proficient in demo environment setup and managing proof-of-concept environments.

**Client Engagement&Executive Support**

+ Serve as an executive-level technical resource for complex sales engagements.
+ Provide coaching and support for SEs during high-stakes client meetings and demos.
+ Influence enterprise clients and executive stakeholders with strategic technical insights

**Qualifications**

+ 8+ years in technical presales, solutions architecture, or enterprise consulting.
+ 3+ years in a leadership role managing technical presales or solutions engineering teams.
+ Proven success building programs or teams from the ground up.
+ Demonstrated experience working across strategy, product, and engineering functions.
+ Exceptional communication, leadership, and organizational skills.
+ Bachelor’s degree in Computer Science, Engineering, or a related field; MBA or equivalent preferred.

**Apply to Compass Group today!**

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

**Compass Group is an equal opportunity employer.

At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.**

**Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position.

While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.**

Compass Digital maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

**Associates at Corporate are offered many fantastic benefits.**

+ Medical
+ Dental
+ Vision
+ Life Insurance/ AD
+ Disability Insurance
+ Retirement Plan
+ Paid Time Off
+ Holiday Time Off (varies by site/state)
+ Associate Shopping Program
+ Health and Wellness Programs
+ Discount Marketplace
+ Identity Theft Protection
+ Pet Insurance
+ Commuter Benefits
+ Employee Assistance Program
+ Flexible Spending Accounts (FSAs)
+ Paid Parental Leave
+ Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_CorpAndFoodbuy.pdf) for paid time off benefits information.

**Req ID:** 1471306

Compass Digital

MARY DICKSON

Required Skill Profession

Other General