Director – Payments Business Architecture Lead'

Job description

**Work Location** :

New York, New York, United States of America

**Hours:**

40

**Line of Business:**

TD Securities

**Pay Detail:**

$150,000 - $215,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues.

Growth opportunities and skill development are defining features of the colleague experience at TD.

Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.

The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

**Job Description:**

Preferred Qualifications:

Global Payment and Deposit Solutions (GPDS) builds and transforms the operating model and infrastructure capabilities that support the Payments and Deposit Services of TD Securities.

Our mission is ‘To Deliver World Class Service’ to all internal and external clients as we place a focus on people, processes, and controls.

To achieve this, we need great people that are innovative, customer-focused and have a continuous improvement mindset along with strong knowledge of payments and deposits.

GPDS is a rapidly evolving and dynamic team and for highly motivated professionals looking to make an impact.

We are looking for individuals who will help us shape the Future of Payments for TD and continue to build TD's presence and influence within the industry.

We are responsible for the delivery of TD's Payment Modernization Program including regulatory, cybersecurity, payment products, SWIFT, and Correspondent Banking Services related projects for TD's global footprint.

Our projects are designed to deliver the future of payments, including innovative business services, data models, and best in class technology infrastructures that support over $5 Trillion (and rapidly growing) worth of payments daily.

**Position Overview:**

This position is for a Business Architect in our Payment and Deposits Solutions team and requires subject matter expertise in Payment & Deposits product domains and substantial knowledge in product capability ownership.

The candidate will be responsible for design of payment and deposits solutions across the enterprise.

This will be accomplished by integrating knowledge of how Payments and Deposits functions deliver outcomes for multiple business areas at leading financial institutions.

The role involves interpreting business challenges, leading cross-functional projects, and developing new solutions to meet our future client needs.

**Job / Role Responsibilities:**

**Strategic Architecture & Design**

+ Define and maintain the enterprise payments architecture roadmap to support corporate banking and treasury services.
+ Align payments capabilities (ACH, wires, RTP, SWIFT, card rails, and cross-border) with overall business strategy and client needs.
+ Translate business objectives into target-state architectures, ensuring scalability, resiliency, and compliance.
+ Partner with product management to design solutions that enable new payment services, revenue models, and customer experiences.
+ Assess current-state payments processes, systems, and customer journeys to identify gaps and optimization opportunities.
+ Develop future-state models (capabilities, data flows, process maps) that enable seamless end-to-end payments execution.
+ Ensure alignment of payments processes with ISO 20022 standards, regulatory mandates, and clearing/settlement requirements.
+ Collaborate with technology teams to design integration patterns for core banking, ERP, treasury management, fraud/risk, and liquidity platforms.
+ Drive adoption of modern APIs, microservices, and cloud-based payments solutions.
+ Define architectural guardrails to ensure system interoperability, real-time data availability, and operational resilience.
+ Continuously monitor industry advancements (blockchain, CBDCs, AI in fraud prevention) to assess impact on corporate payments.
+ Advise senior leadership on emerging payments trends (real-time payments, open banking, digital currencies).

**Modern Way of Working:**

+ Employ Agile, Product Owner mindset, Shift Left testing methodologies and best practices utilizing collaborative tools like Jira, JTMF, and Confluence to ensure projects progress in the right direction.
+ Keep current on emerging trends, tools, and techniques to improve product development and delivery, including best practices from Design Thinking and Lean Startup methodologies.
+ Contribute to a culture of innovation, actively seeking ways to enhance capability and performance efficiency.

**People Management:**

+ Lead and manage team members, overseeing activities and deliverables aligned with diverse business clients and segments.
+ Foster people development through mentoring, performance feedback, and career succession planning.

**Stakeholder Management:**

+ Build and maintain productive relationships with internal and external partners, acting as an ambassador for the business area and the bank.
+ Effectively engage and update stakeholders, ensuring understanding of project timelines and strategic alignment with senior management.
+ Influence senior stakeholders and guide team members in the area of expertise, managing expectations and collaborating across teams to achieve business objectives.
+ Compile and communicate performance metrics to relevant stakeholders.

**Communication & Facilitation:**

+ Convey complex concepts clearly, transforming information into compelling business narratives.
+ Effectively communicate product changes and backlog priorities to stakeholders.

**Critical Thinking & Problem-Solving:**

+ Utilize critical thinking and conflict resolution skills to address complex challenges.
+ Recommend best practices for improving products, processes, or services.
+ Solve intricate problems and develop innovative solutions through sophisticated analytical thinking.

**Education & Experience:**

+ Undergraduate degree required.
+ 7+ years relevant experience.
+ 3+ years in Project Management, Product Owner, Testing Practices, and/or Agile delivery experience.
+ Certifications such as PMP, Agile Certified Practitioner, or Scrum Product Owner (CSPO) are assets.

**Payment Domain Knowledge:**

+ Substantial knowledge of SWIFT messages, ISO20022, MX and MT formats.
+ Deep understanding of payment systems and methods such as Canada Lynx, US CHIPS, and FedWire, etc.
+ Knowledge of emerging payment rails like Instant Payments
+ Familiarity with regulatory reporting such as EFTR Fintrac, sanction screening, fraud detection, anti-money laundering (AML), compliance reporting.
+ Understanding of deposit sub-ledger capabilities (like account management, transaction posting, multi-currency handling, interest calculations, liquidity management, controls, and reporting) to drive/ support deposits transformation, an asset.
+ Familiarity with various accounts (Nostro, Vostro, Corporate Customer), and integration of payments services with correspondent account processing, an asset.
+ Understanding of the interaction between payments and deposits operating models and how these serve client needs and use cases.
+ Experience with payment data, canonical models, and payment data mapping.
+ Ability to create and document Target Operating Models (TOMs) and define how opportunities and challenges will be delivered through these TOMs.

**Qualifications:**

+ Proficient in MS Office and collaboration tools like Jira and Confluence.
+ Consulting and / or strategy experience preferred, demonstrating problem-solving, analytical thinking, and effective stakeholder management.
+ Tier 1 bank or financial institution experience preferred.
+ Strong oral and written communication skills.
+ Ability to work collaboratively and independently, exercising sound judgment.
+ Skilled in data analysis and capable of thriving in ambiguous situations.
+ Demonstrated storytelling skills and documentation skills.

The Director, TDS Operations oversees a large and significant multi-faceted operational function with overall accountability for providing strategic direction, guidance on a broad and diverse range of complex operational activities/ analysis and/or specialized project support or services within Global Operations.

**Depth & Scope:**

+ Provides people management leadership by recruiting top talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
+ Reports to AVP or VP Global Operations role and leads a multi-faceted / multi-disciplined operational group in Wholesale Banking
+ Manages multiple processes across a wide variety of products and services
+ Responsible for leading in the development of the overall strategic direction, operating budget, delivering business objectives, and overall people management for the unit
+ Responsible for operating within appropriate risk parameters and ensuring exception/escalation processes are in place
+ Long term focus on planning for functional area (horizon of 1 to 3 years +)

**Education & Experience:**

+ Undergraduate degree/ college diploma preferred and/or
+ 7+ years relevant experience and 5+ years of people management experience
+ Advanced knowledge of key functional areas including Capital Markets, Financing Operations, Payment and Correspondent Banking Services, Business Services, Change Delivery, and Regional Operations
+ Knowledge of capital markets products, which may include Foreign Exchange, Fixed Income, Equities and Derivatives.
+ Knowledge of current and emerging trends in the industry and market
+ Knowledge of risk management environment, standards and regulations
+ Strong knowledge of process management to drive efficiency
+ Ability to contribute to strategic direction of the function and provide advice to senior leadership
+ Ability to forecast initiatives and demand in order to develop annual strategic plan
+ Skill in managing budgets and resource allocation
+ Advanced ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives
+ Skill in talent development and performance management
+ Ability to make an impact, influence and achieve results with effective negotiation, problem-solving and communication skills
+ Skill in negotiation and partnership
+ Skill in using analytical software tools, data analysis methods and reporting techniques to assess risk and challenge the status quo
+ Skill in leadership, mentoring, coaching and performance management
+ Ability to exercise sound judgement in making decisions
+ Ability to communicate effectively in both oral and written form with partners at all levels including senior management
+ Ability to work collaboratively and build relationships
+ Skill in organization and time management
+ Ability to analyze, organize and prioritize work while meeting multiple deadlines
+ Ability to work successfully as a member of a team and independently
+ Ability to process and handle confidential information with discretion

**Customer Accountabilities:**

+ Leads a business unit involved in designing and providing assigned service or functionality covering a significant area of TDS Operations
+ Identifies and responds to changes in the business environment and establish action plans to address client issues and priorities
+ Acts as a key liaison at the department level to actively engage stakeholders within the Bank and broader industry, developing and maintaining strong business partnerships, clarifying client needs and delivering client-centered solutions that enhance the overall end-to-end experience
+ Top level escalation point for significant risk matters/exceptions; oversee problem resolution
+ Oversees research, development and implementation of new processes, technologies or operating models
+ Sets service and control standards, implement and operate systems to monitor service delivery
+ Provides frontline feedback to client strategy and broader process improvement functions to identify client pain points and opportunities for improvement
+ Builds a client-centric, collaborative and innovative culture

**Shareholder Accountabilities:**

+ Works closely with key business leaders to develop business plan, ensuring the optimal use of resources, and leverage operating model to maximize efficiency, effectiveness and scale
+ Ensures appropriate escalation protocol is in place and operating losses are reported appropriately
+ Protects the interests of the organization; identify and manage risks, resolve escalated matters and refer complex and/or non-standard, high-risk transactions/activities as needed
+ Collaborates with service delivery units, technology, finance and other functional specialist groups to ensure integrated service delivery, risk mitigation and compliance with applicable internal and external requirements
+ Owns process development and documentation; ensure processes utilized are effective and efficient
+ Monitors productivity and efficiency, operating systems to continually improve delivery capability consistent with overall financial and service objectives
+ Acts as a key contributor to strategic initiatives, functional projects/programs and/or internal/external working groups, and may have sign off authority on projects of larger scale and/or complexity
+ Conceptualizes/ defines change framework and contribute to strategy discussions; act as a key change champion for a defined area
+ Adheres to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
+ Participates in and/or lead community initiatives and promote commitment to shared Enterprise values and commitments
+ Assesses performance based on team and function analytics

**Employee/Team Accountabilities:**

+ Contributes to the development of business segment and/or enterprise functional strategic priorities within Global Operations & Business Services
+ Develops annual and long-term plans for own area and influence plans beyond area managed
+ Provides both leadership and guidance in managing the overall team
+ Sets targets and objectives for the team
+ Grows team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered
+ Ensures ongoing training and development of staff to meet department objectives for service and productivity
+ Leads process of establishing performance objectives for the team, set people managers' performance objectives and ensure tracking, coaching and performance is adequately addressed and reported in a timely manner for team and individual performance above and below established objectives
+ Manages employees in compliance with all human resources policies, procedures & guidelines of conduct
+ Promotes a fair and equitable environment that supports a diverse workforce.

encourages the team to achieve common goals and objectives, and creates an environment where the team freely escalates performance and production challenges
+ Facilitates change through positive reinforcement of milestones and successes as well as encouraging open discussion
+ Operates with a One Team mindset

**Who We Are**

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience.

With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow.

Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions.

In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank.

We are growth-oriented, people-focused, and community-minded.

As a team, we work to deliver value for our clients every day.

**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.

Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

Learn more (http://hrportal.ehr.com/tdtotalrewards)

**Additional Information:**
We’re delighted that you’re considering building a career with TD.

Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

**Colleague Development**
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed.

You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

**Interview Process**
We’ll reach out to candidates of interest to schedule an interview.

We do our best to communicate outcomes to all applicants by email or phone call.

**Accommodation**

TD Bank is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com .

Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

Required Skill Profession

Other General