Director, Technical Program Management

Job description

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most.

We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.

When you join our company, we want you to feel valued, supported and proud to work here.

That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.

The Government Employees Insurance Company (GEICO) is a private American auto insurance company with headquarters in Chevy Chase, Maryland.

GEICO is a wholly owned subsidiary of Berkshire Hathaway and is the third largest auto insurer in the United States.

In 2024, GEICO earned premiums worth over $43 billion U.S. dollars.

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most.

We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.

When you join our company, we want you to feel valued, supported and proud to work here.

That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.

GEICO is in the midst of an exciting transformation as a product and tech powered company.

The GEICO Claims Product Management Organization is seeking a highly strategic and organized Director, Technical Program Management to join our Product Management leadership team for Claims.

As Director, Technical Program Management, you will serve as a key partner to the VP of Product Management, Claims ensuring the seamless execution of our strategic priorities, improving operational efficiency, and fostering cross-functional alignment across the Claims and Partner organizations.

The Director, Technical Program Management will provide oversight for critical projects, act as a trusted advisor, and help scale the team’s impact within the organization.

Location: Remote or Hybrid

Key Responsibilities:
• Strategic Planning & Execution: Partner with the VP of Product Management, Claims to define and execute the strategic roadmap for Claims, ensuring alignment with organizational goals.

Track progress on key initiatives and hold teams accountable for milestones.
• Operational Efficiency: Design, implement, and optimize internal processes and workflows to improve efficiency and productivity.

Ensure timely execution of product priorities.
• Cross-functional Leadership: Act as a liaison between the Product Management, Claims, and other departments (e.g., Technology, Operations…), ensuring alignment and seamless communication across teams.
• Executive Communication & Reporting: Prepare executive-level presentations, reports, and updates for key stakeholders, including C-suite leadership.

Summarize complex topics, provide actionable insights, and recommend solutions.
• Project Oversight: Oversee and manage strategic initiatives and special projects across the Claims organization, ensuring they are completed on time and with the desired outcomes.
• Team Leadership & Development: Support the development of the Claims Product Management team by identifying areas for improvement and growth.
• Decision Support: Provide the VP with data-driven insights, prepare for meetings, and help prioritize decisions that will have the most significant impact on the organization.
• Stakeholder Management: Build and maintain relationships with key internal and external stakeholders.

Ensure that communication is effective and that expectations are clear.
• Resource Management: Oversee resource allocation within the Product Management team to ensure optimal use of personnel and tools for project success.

Qualifications:
• Bachelor’s degree in Business, Management, or a related field (MBA preferred).
• 5+ years of experience in product management, strategy, or business operations in a fast-paced environment, preferably within the insurance or financial services industry.
• Proven experience working in a senior leadership or Chief of Staff role.
• Strong organizational and project management skills, with the ability to manage multiple priorities and complex projects.
• Excellent communication skills, with a demonstrated ability to influence cross-functional teams and drive strategic initiatives.
• Highly analytical with a strong business acumen and problem-solving skills.
• Ability to work under pressure and navigate ambiguity in a dynamic environment.
• Leadership and team development experience, with a passion for mentoring and growing talent.

Preferred Skills:
• Experience within claims, insurance, or a highly regulated industry.
• Familiarity with product management principles, agile methodologies, and working in cross-functional teams.
• Understanding of no-code or low-code platforms, claims transformation, and digital product innovation.

The GEICO Pledge:

Great Company: At GEICO, we help our customers through life’s twists and turns.

Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.

We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success.

From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.

Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind.

You’ll have access to industry leading training, certification, career mentorship and coaching with supportive leaders at all levels.

Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset.

Grounded by our core values, we have an established culture of caring, inclusion, and belonging, that values different perspectives.

Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.

As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.

Annual Salary

The above annual salary range is a general guideline.

Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate.

Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

The GEICO Pledge:

Great Company: At GEICO, we help our customers through life’s twists and turns.

Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.

We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success.

From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.

Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind.

You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.

Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset.

Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives.

Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.

As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.

Required Skill Profession

Operations Specialties Managers