Job description
A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction.
This position reports to an Operations Manager, Operations Director or Director, Event Technology.
Equipment Operation
• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
Customer Service
• Strives to exceed the expectations and needs of internal and external customers.
• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.
Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up-selling techniques.
• Completes order entries in Navigator, as needed.
High School Diploma required.
Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to.
External applicants must meet/validate and achieve/complete all training and certifications required for this position, within one year.
1 year of customer service or hospitality experience is preferred.
• 1 year of audio-visual experience or equivalent in an educational environment is preferred.
• For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Auditory/Visual Requirements
• Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.*
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust.
Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders.
Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays.
Work is performed at event venues as well as in a warehouse environment.
Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area.
When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust.
Team members may use high-end audio-visual equipment and electrical components.
Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.
Hourly Pay Range: $19.Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise.
In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Click here to view the benefits options for our employees worldwide.
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences.
Required Skill Profession
Media And Communication Equipment Workers
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